Revenue Cycle Manager

Surgical Information Systems Careers•Fort Myers, FL

12d•Remote

About The Position

The Revenue Cycle Manager (RCM) leads a revenue cycle team or region and manages assigned client relationships in a medical billing services environment. The role is responsible for achieving defined outcomes for multiple clients by providing direct supervision, setting clear expectations, and driving operational performance, service quality, accountability, and timely communication. The RCM develops and executes strategies to deliver high-quality results and responsive service while supporting a growing client base. The RCM assesses staffing, scheduling, workload distribution, training, and resource needs, and partners with Human Resources on recruiting, interviewing, selection, onboarding, training, and team development. The position serves as a primary operational contact for clients, leads routine and ad hoc meetings, communicates results, addresses concerns, and manages escalations. It provides clients and leadership with timely reports, data-driven insights, and recommendations on performance, risks, trends, and improvement opportunities. The position oversees posting, billing, and accounts-receivable operations, including month-end activities and client reporting. It monitors key performance indicators and implements improvements related to closing timelines, days to bill, aged receivables, credit balances, productivity and quality, expenses, and queue resolution. The RCM collaborates with other Revenue Cycle Managers, Client Services leadership, coding, Human Resources, and cross-functional partners, and leads performance-improvement initiatives and operational projects while meeting budgeted revenue and expense targets. The role also ensures team practices comply with organizational policies and applicable employment laws, including EEO and ADA requirements. This is a remote position. The job description notes that the company offers a hybrid or remote environment depending on the role.

Requirements

High school graduate or GED certification.
3–5 years of management experience, specifically managing a team of individual contributors across all revenue cycle functions.
Demonstrated ability to interact with clients, lead client meetings, and handle day-to-day and escalated client issues.
Experience in an ambulatory surgery center, surgical hospital, or hospital billing environment.
Experience with forecasting, staffing, scheduling, and workload balancing.
Demonstrated success in performance management and coaching high-performing teams.
Experience interviewing and selecting talent aligned with team needs.
Strong customer service orientation.
Advanced analytical, critical-thinking, and problem-solving skills.
Effective written and verbal communication skills across organizational levels.
Excellent organizational skills and ability to manage multiple priorities.
Ability to lead and manage direct reports and clients.

Nice To Haves

Associate degree in Management preferred.
Prior experience in a medical office or call-center environment strongly preferred.

Responsibilities

Lead a revenue cycle team and manage assigned client relationships, ensuring operational performance, service quality, accountability, and timely communication.
Set expectations for associate productivity, quality, responsiveness, and accountability; conduct one-on-ones, coaching sessions, and performance reviews; develop improvement plans and make personnel decisions when expectations are not met.
Assess staffing, scheduling, workload distribution, training, and resource needs to meet operational and client commitments.
Partner with Human Resources to recruit, interview, select, onboard, train, and develop team members.
Serve as a primary operational contact for assigned clients; lead routine and ad hoc meetings, communicate results, address concerns, and manage escalations through resolution.
Provide clients and leadership with timely reports, data-driven insights, and recommendations on performance, risks, trends, and improvement opportunities.
Build trusted client relationships, understand business priorities, establish expectations, and communicate proactively about progress and challenges.
Oversee posting operations, including cash summaries, payment application, posting queues, ERA/EFT/ACH enrollment, reconciliations, job coding, Waystar discrepancies, and month-end activities.
Oversee billing operations, including charge entry, claim submission, billing inquiries, rejections, COB errors, billing rules, unbilled cases, forward-to-billing queues, and month-end requirements.
Direct accounts-receivable activities, including weekly soft closes, RFI escalation, credit-balance resolution, refund processing, and corrective actions for performance below standards.
Ensure weekly client reporting accurately reflects billing, cash posting, accounts receivable, and month-end readiness.
Monitor KPIs and implement improvements for closing timelines, days to bill, aged receivables, credit balances, productivity and quality, expenses, and daily resolution of assigned RCM Brain queue items.
Collaborate with Revenue Cycle Managers, Client Services leadership, coding, Human Resources, and cross-functional partners to resolve workflow issues and support client outcomes.
Lead performance-improvement initiatives and operational projects while meeting budgeted revenue and expense targets.
Ensure team practices comply with organizational policies and applicable employment laws, including EEO and ADA requirements.