About The Position
The University of Iowa Health Care Department of Patient Financial Services is seeking a Revenue Cycle Coordinator for a supervisory role supporting urgent admissions. The coordinator may supervise 3–11 direct reports, which may include Merit or P&S employees, and will serve as a resource for complex billing issues and payer questions. The position requires outstanding customer service, leadership, interpersonal, communication, analytical, problem-solving, and conflict-resolution skills, along with professionalism and confidentiality when working with patients and families, insurance companies, vendors, and staff. In addition to patient revenue account management, the coordinator participates in interviewing, selection, and training of new employees; maintains personnel records, including vacation and sick leave; approves monthly timesheets; and conducts performance evaluations, promotions, and disciplinary actions as needed. The coordinator identifies staff training needs and provides guidance and coaching, assigns and evaluates work, and supports the units served by the team. The role is fully onsite, with presence expected at both the Medical Campus University and Medical Campus Downtown on an established rotation with leadership. Training may take place onsite at the HSSB building or via Teams; the supervisor determines the training location and duration. The department provides an onsite workstation with three monitors, a laptop and power cord, docking station and power cord, keyboard, mouse, and headset; desk supplies are available in the supply closet. Applicants must upload a resume and cover letter and mark both as “Relevant File” in their application. The posting states that openings are posted for at least seven calendar days and may be removed and filled after that period; applications are accepted until 11:59 PM on the closing date. Successful candidates must disclose conviction history and undergo criminal background and credential/education verification. Up to five professional references may be requested later in recruitment.
Requirements
- Bachelor’s degree or equivalent education and experience in a financial, medical billing, coding, and/or revenue cycle environment.
- At least one year of experience in medical claims processing, healthcare revenue cycle, or medical coding.
- Outstanding attention to detail and demonstrated ability to gather and analyze data and make recommendations.
- Proficiency with Microsoft Office Suite, including strong Excel skills, or comparable programs, and ability to learn and apply new software quickly.
- Experience in a high-volume customer service environment, including managing difficult conversations, resolving conflicts, and using escalation techniques.
- Demonstrated time-management skills and ability to manage multiple priorities.
- Outstanding customer service, leadership, interpersonal, and communication skills.
- Strong analytical skills for quality assurance, productivity audits, and accounting and financial analysis.
- Ability to maintain confidentiality and professionalism.
Nice To Haves
- Advanced knowledge of medical terminology and health care billing.
- Demonstrated ability to prioritize and coordinate inquiries and concerns from patients, staff, administration, and the public.
- Experience as a team leader or supervisor.
- Experience identifying opportunities to improve processes, procedures, and reporting.
Responsibilities
- Supervise Patient Account Representatives and/or Revenue Cycle Representatives and serve as a payer expert and technical resource.
- Develop new and current staff through training to improve revenue cycle knowledge and help staff identify options for resolving patient accounts.
- Oversee and review employees’ work to determine whether appropriate actions have been taken.
- Perform quality assurance checks and productivity audits; identify and resolve undesirable trends; and prepare reports to monitor quality and productivity requirements.
- Develop and monitor employee performance goals to ensure compliance.
- Implement processes developed by management, assess their effectiveness and efficiency, and recommend changes based on data analysis.
- Maintain current industry knowledge, skills, and certifications to serve as a resource and perform job duties.
- Identify training and education deficiencies and provide training, guidance, and coaching.
- Assign and evaluate staff support for hospital units.
- Participate in interviewing, selecting, and training employees.
- Maintain personnel records, including vacation and sick leave; approve monthly timesheets; and conduct performance evaluations, promotions, and disciplinary actions as needed.
- Manage patient revenue accounts and support resolution of complex billing issues.
- Resolve problems and conflicts while maintaining confidentiality and professionalism.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
