Revenue Cycle Coordinator (Urgent Admissions) - Patient Access Management (PAM) - Patient Financial Services (PFS)

University of Iowa•Iowa City, IA

3d•Onsite

About The Position

University of Iowa Health Care’s Patient Financial Services department is hiring a supervisory Revenue Cycle Coordinator to oversee staff and support patient revenue account management. The role may supervise 3–11 direct reports, a mix of Merit or P&S positions, and serves as a resource for complex billing issues and payor questions. The coordinator supports effective, compliant operations through quality assurance, productivity audits, financial and accounting analysis, and process monitoring. The position also assists with interviewing, selecting, and training employees; maintaining personnel records; approving monthly timesheets; conducting performance evaluations; and addressing promotions or discipline as needed. The coordinator identifies training needs, coaches staff, assigns and evaluates work, and resolves problems and conflicts while maintaining confidentiality and professionalism. The position requires full on-site presence at both the Medical Campus University and Medical Campus Downtown on an established rotation with leadership. Training will take place onsite at the HSSB building or via Teams, with location and duration determined by the supervisor. The department provides a workstation with three monitors, a laptop and accessories, docking station, keyboard, mouse, headset, and desk supplies.

Requirements

Bachelor’s degree or equivalent education and experience in a financial, medical billing, coding, and/or revenue cycle environment.
At least 1 year of experience in medical claims processing, healthcare revenue cycle, or medical coding.
Outstanding attention to detail and demonstrated ability to gather and analyze data and make recommendations.
Proficiency with Microsoft Office Suite, including strong Excel skills, or comparable programs, and ability to learn and apply new software knowledge quickly.
Experience in a high-volume customer service environment, including managing difficult conversations, resolving conflicts, and using escalation techniques.
Demonstrated time-management skills and ability to manage multiple priorities.
Outstanding customer service, leadership, interpersonal, and communication skills.
Exceptional problem- and conflict-resolution skills, with confidentiality and professionalism.

Nice To Haves

Advanced knowledge of medical terminology and healthcare billing.
Demonstrated ability to prioritize and coordinate inquiries and concerns from patients, staff, administration, and the public.
Experience as a team leader or supervisor.
Experience identifying opportunities to improve processes, procedures, and reporting.

Responsibilities

Supervise Patient Account Representatives and/or Revenue Cycle Representatives and serve as a payor expert and technical resource.
Develop current and new staff through training to improve revenue cycle knowledge, and work with staff to identify additional options for resolving patient accounts.
Review employees’ work to determine whether appropriate actions have been taken.
Perform quality assurance checks and productivity audits; identify and resolve undesirable trends; and prepare reports on quality and productivity.
Develop and monitor employee performance goals to ensure compliance.
Implement processes developed by management, assess their effectiveness and efficiency, and recommend improvements based on data analysis.
Maintain current industry knowledge, skills, and certifications to support staff and perform job duties.
Identify training and education deficiencies and provide training, guidance, and coaching.
Assign and evaluate staff support for hospital units.
Assist with interviewing, selection, and training of new employees; maintain personnel records, approve monthly timesheets, conduct performance evaluations, and handle promotions or disciplinary action when needed.
Resolve problems and conflicts while maintaining confidentiality and professionalism.
Manage patient revenue accounts and support complex billing issues.