About The Position
University of Iowa Health Care’s Patient Financial Services department is seeking a Revenue Cycle Coordinator for the Physician Hospital Accounts Receivable Management (PHARM) division. This lead or supervisory role may oversee 4–6 direct reports and serves as a resource for complex billing issues. The coordinator oversees the Credits teams and provides retrospective analysis of claims and billing activities related to Patient Financial Services, including registration, coding, billing, payment posting, credits, self-pay billing, denials, and contractual compliance. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., at the Hospital Support Services Building in Coralville, Iowa. Remote work may be considered, subject to satisfactory job training and annual review under the university’s remote work policies. Training will be onsite or via Zoom from HSSB, with duration determined by the supervisor. Remote and hybrid arrangements have specific equipment and home-office requirements; employees working remotely must provide a photo of their home-office setup and a speed-test screenshot showing at least 30 Mbps download and 10 Mbps upload with a University of Iowa IP address. University of Iowa Health Care is Iowa’s only comprehensive academic medical center and a regional referral center. Its mission is “Changing Medicine. Changing Lives.®” Its WE CARE core values are Welcoming, Excellence, Collaboration, Accountability, Respect, and Empowerment.
Requirements
- Bachelor’s degree, or equivalent education and experience in a financial, medical billing, coding, and/or revenue cycle environment.
- 1–3 years of supervisor experience.
- Outstanding attention to detail and demonstrated ability to gather and analyze data and make recommendations.
- Ability to anticipate needs, problems, and potential issues, and use judgment, foresight, and problem-solving skills to troubleshoot, recommend, and implement solutions.
- Strong organizational skills and accuracy, with the ability to handle multiple tasks quickly and effectively, establish priorities proactively, and meet deadlines.
- Excellent written and verbal communication skills, including the ability to write concise, logical, organized, and grammatically correct communications and documents.
- Ability to manage difficult conversations and resolve conflicts; ability to influence without authority; and experience with escalation techniques.
- Demonstrated time-management skills and ability to manage multiple priorities.
Nice To Haves
- At least 1 year of experience in medical claims processing, healthcare revenue cycle, or medical coding.
- Knowledge of medical terminology and healthcare billing.
- Demonstrated ability to prioritize and coordinate inquiries and concerns from patients, staff, administration, and the public.
- Experience identifying opportunities to improve processes, procedures, and reporting.
- Experience and knowledge of Patient Financial Services functions, systems, processes, and policies.
Responsibilities
- Supervise Patient Account Representatives, Revenue Cycle Representatives, and/or Merit Clerk III staff, and serve as a payor expert and technical resource.
- Train and develop new and current staff to improve revenue cycle knowledge and help staff identify options for resolving patient account inquiries.
- Oversee and review employee work to determine whether appropriate actions have been taken.
- Perform quality assurance checks and productivity audits; identify and resolve undesirable trends involving high-dollar, aged, unbilled, or other account issues.
- Prepare reports to ensure quality and productivity requirements are met.
- Develop and monitor employee performance goals to ensure compliance.
- Implement processes developed by management, assess their effectiveness and efficiency, and recommend changes based on data analysis.
- Gather and respond to information requests for benchmark surveys or questionnaires required by external agencies.
- Assist with interviewing, selection, and training of new employees.
- Maintain personnel records, including vacation and sick leave; approve monthly timesheets; and conduct performance evaluations, promotions, and disciplinary actions.
- Identify training and education deficiencies and provide training, guidance, and coaching.
- Assign and evaluate work for supported units.
- Work with other department supervisors to develop and implement staff performance standards and coordinate intra- and inter-unit operations and procedures.
- Maintain current industry knowledge, skills, and certifications to support employees and perform job duties.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
