Revenue Cycle Coordinator (Credits) - Physician Hospital Accounts Receivable Management (PHARM) - Patient Financial Services (PFS)

University of Iowa•Iowa City, IA

7d•Hybrid

About The Position

University of Iowa Health Care’s Patient Financial Services department is hiring a Revenue Cycle Coordinator for the Physician Hospital Accounts Receivable Management (PHARM) division. This lead or supervisory position oversees the Credits teams and may have 4–6 direct reports. The coordinator serves as a resource for complex billing issues and as a payor expert and technical resource for staff. The role provides retrospective analysis of claims and billing activity across Patient Financial Services functions, including registration, coding, billing, payment posting, credits, self-pay billing, denials, and contractual compliance. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., at the Hospital Support Services Building in Coralville, Iowa. Remote work may be considered after satisfactory job training; training may take place onsite or via Zoom. Work arrangements are reviewed annually and must comply with University remote-work and employee travel policies. Onsite equipment is provided. Hybrid and remote employees receive specified University equipment and must supply certain offsite monitors and peripherals at their own expense, as well as provide a photograph of the home workstation and documentation of an internet speed test meeting the stated minimums. University of Iowa Health Care is Iowa’s only comprehensive academic medical center and a regional referral center. Its mission is “Changing Medicine. Changing Lives.” Its WE CARE core values are Welcoming, Excellence, Collaboration, Accountability, Respect, and Empowerment.

Requirements

Bachelor’s degree, or equivalent education and experience in a financial, medical billing, coding, and/or revenue cycle environment.
1–3 years of supervisory experience.
Outstanding attention to detail and demonstrated ability to gather and analyze data and make recommendations.
Ability to anticipate needs, problems, and potential issues and use judgment, foresight, and problem-solving skills to troubleshoot, recommend, and implement solutions.
Careful attention to detail and accuracy, strong organizational skills, and ability to handle multiple tasks efficiently, establish priorities proactively, and meet deadlines.
Excellent written and verbal communication skills, including the ability to compose concise, logical, organized, and grammatically correct communications and documents.
Ability to manage difficult conversations and resolve conflicts, influence without authority, and use escalation techniques.
Demonstrated time-management skills and ability to manage multiple priorities.

Nice To Haves

At least 1 year of experience in medical claims processing, healthcare revenue cycle, or medical coding.
Knowledge of medical terminology and health care billing.
Demonstrated ability to prioritize and coordinate inquiries and concerns from patients, staff, administration, and the public.
Experience identifying opportunities to improve processes, procedures, and reporting.
Experience and knowledge of Patient Financial Services functions, systems, processes, and policies.

Responsibilities

Supervise Patient Account Representatives, Revenue Cycle Representatives, and/or Merit Clerk III employees, and serve as a payor expert and technical resource.
Train and develop current and new staff to improve revenue cycle knowledge and help staff identify options for resolving patient account inquiries.
Oversee and review employees’ work to determine whether appropriate actions have been taken.
Conduct quality-assurance checks and productivity audits; identify and resolve undesirable trends, including high-dollar, aged, unbilled, or other account issues; and prepare reports on quality and productivity.
Develop and monitor employee performance goals to ensure compliance.
Implement processes developed by management, assess their effectiveness and efficiency, and recommend changes based on data analysis.
Gather and respond to information requests for benchmark surveys or questionnaires required by external agencies.
Assist with interviewing, selecting, and training new employees.
Maintain personnel records, including vacation and sick leave; approve monthly time sheets; and conduct performance evaluations, promotions, and disciplinary actions.
Identify training and education deficiencies and provide training, guidance, and coaching.
Assign and evaluate work for the units supported by the coordinator and team.
Coordinate with other department supervisors to develop and implement staff performance standards and coordinate intra- and inter-unit operations and procedures.
Maintain current industry knowledge, skills, and certifications to support employees and perform job duties.