Revenue Cycle Billing Liaison Manager – PB

BMC Software

4d•$78,000 - $113,000

About The Position

The Revenue Cycle Billing Liaison Manager supervises and coordinates all facets of Professional Billing within the organization. Reporting to the Director Revenue Cycle Billing Operations & Cash Posting, this role serves as the primary revenue cycle liaison among assigned departments, the Professional Billing Office, third-party vendors, and other stakeholders. The manager identifies opportunities to improve revenue cycle performance, helps resolve issues, builds collaborative working relationships, manages projects, and drives performance. The role represents the Professional Billing Office as a subject matter expert, supports service-level and KPI achievement, monitors and communicates revenue cycle trends and performance, and works with departments and vendors to standardize and optimize processes and systems. It also manages performance improvement initiatives, reviews reports and work queue performance, facilitates meetings with administrative directors and physician leaders, and follows action items through resolution. The manager is expected to demonstrate professional revenue cycle expertise and strong communication skills while ensuring compliance and alignment with organizational goals.

Requirements

Bachelor’s degree in business or a healthcare-related field, or equivalent work experience.
At least 5–7 years of related experience.
Experience managing professional billing functions in an academic medical center.
Advanced knowledge of healthcare revenue cycle functions, including coding and billing guidelines and government payer regulations.
Knowledge of CPT coding.
Working knowledge of payer reimbursement and rules.
Experience auditing, training, and communicating revenue cycle regulations and concepts.
Excellent interpersonal and communication skills for working with hospital personnel, including administrative and management staff, in a fast-paced environment.
Strong analytical skills.
Highly skilled experience and knowledge with Windows-based software, including Microsoft Windows, Outlook, Excel, and Access.
Ability to collect, organize, and analyze data; produce actionable reports; and recommend improvements and solutions.
Effective oral and written communication skills.
Ability to interpret and implement regulatory standards.
Working knowledge of multiple healthcare applications, including Epic.
Effective time-management skills and ability to handle a large workload.

Nice To Haves

Three to five years of Epic system experience.

Responsibilities

Represent the Professional Billing Office as a subject matter expert on revenue cycle matters for assigned departments.
Liaise with department and practice contacts to ensure service levels are met and address issues that could affect service levels or KPIs.
Collaborate with departments, practices, and third-party billing vendors to improve efficiency, alignment, and the flow of patient accounts through standardized and optimized processes and systems.
Identify process changes and technology implementations or updates that can improve Professional Billing Office performance.
Manage implementation of standards and systems to improve quality, consistency, efficiency, and timeliness; develop and monitor performance improvement processes and productivity metrics.
Monitor, report, and communicate department-specific trends and overall revenue cycle performance for assigned departments.
Maintain close working relationships with assigned departments and other organizational stakeholders.
Collaborate with teams to prepare standard revenue cycle reports and analyze them for trends and issues.
Facilitate regular meetings with assigned departments’ Administrative Directors and Physician Leaders to discuss metrics, trends, and improvement opportunities.
Compile and distribute meeting minutes and action items, and follow up until actions are resolved.
Provide general oversight of third-party billing vendors and maintain effective working relationships with vendor Client Managers.
Recommend and implement revenue cycle improvements in a timely manner in coordination with Professional Billing Office leadership and assigned departments.
Monitor work queue performance across departments and third-party vendors.
Apply professional revenue cycle expertise to support increased collections, billing goals, and compliance with rules and regulations.
Manage participation in multiple projects while aligning priorities with department and organizational goals.
Conform to hospital performance and conduct standards, including patient-rights standards, and adhere to BMC RESPECT behavioral standards.