Revenue Content Governance Manager

Block • Los Angeles, CA

1d

About The Position

The Global Revenue Content team develops narratives, content, and systems that help sales teams communicate Square and Block’s value to customers. The team works across global markets, products, and sales organizations, creating sales materials and ensuring they are accessible, relevant, and effectively used throughout the sales lifecycle.

The Revenue Content Governance Manager builds and manages the systems, processes, and automated workflows that keep critical sales information accurate, current, and accessible. The role owns the global information governance roadmap, partners with subject-matter experts across the business, and uses AI and automation to streamline the review, update, approval, and maintenance of sales content, including email templates and outreach sequences. Working with Revenue Content, Information Design, and cross-functional partners, the manager helps create a scalable knowledge ecosystem that Sales can trust.

Requirements

• 6+ years of experience in content operations, knowledge management, information governance, sales enablement, program management, or a related field.
• Experience designing and managing automated workflows for content operations, knowledge management, or business processes.
• Hands-on experience with workflow automation tools, AI-powered platforms, or low-code/no-code solutions.
• Strong understanding of content governance, including review schedules, approval workflows, version control, metadata, and information lifecycle management.
• Experience managing knowledge platforms such as Flockjay, Highspot, Seismic, or similar tools.
• Familiarity with sales email templates, outreach sequences, and the systems used to organize and distribute sales communications.
• Strong project and program management skills, including experience independently managing complex, cross-functional initiatives.
• Experience building dashboards, tracking operational metrics, and using data to identify inefficiencies and improve processes.
• Strong analytical and problem-solving skills, with the ability to translate operational challenges into scalable, technology-enabled solutions.
• Experience partnering with Product Marketing, Product, Competitive Intelligence, Partnerships, Legal, and other subject-matter experts to maintain accurate business information.
• Excellent organizational skills and attention to detail, with the ability to manage multiple workstreams and competing priorities.
• Strong written and verbal communication skills, with the ability to drive accountability and follow-through across cross-functional teams.
• A systems mindset and a proactive approach to identifying opportunities for automation and process improvement.

Nice To Haves

• Familiarity with AI-powered search, knowledge retrieval, and content management technologies.
• Experience supporting global teams or managing content across multiple markets, products, or business segments.

Responsibilities

• Own the global information governance roadmap, including review schedules, maintenance priorities, and scalable processes to keep sales content and knowledge accurate, relevant, and up to date.
• Design and implement automated workflows for content reviews, approval routing, version control, expiration tracking, and archiving.
• Build AI-powered processes to identify outdated, duplicated, or inconsistent information across sales knowledge platforms.
• Develop automated review and notification systems that alert content owners and subject-matter experts when information requires validation, approval, or replacement.
• Oversee governance of sales email content, including approved outreach templates, nurture sequences, competitive emails, and account management communications.
• Coordinate cross-functional information reviews with subject-matter experts in Product Marketing, Product, Competitive Intelligence, Partnerships, Legal, and other teams.
• Establish content ownership and accountability by identifying stakeholders responsible for reviewing, approving, and maintaining different types of sales knowledge.
• Manage governance workflows and timelines, tracking dependencies, review status, approvals, and outstanding updates.
• Conduct regular content audits to identify outdated, duplicated, inconsistent, or missing information across sales knowledge platforms and email content libraries.
• Maintain governance standards across Flockjay, email template repositories, and other knowledge channels, including taxonomy, metadata, version control, and publishing requirements.
• Partner with Enablement Information Design to operationalize information architecture, content organization, and knowledge management standards across global sales teams.
• Support governance of competitive and partner integration information, coordinating with subject-matter experts to keep resources current.
• Develop automated reporting and dashboards to show content freshness, review completion, governance compliance, and outstanding risks or gaps.
• Identify opportunities to integrate AI and automation into knowledge management systems to improve information maintenance.
• Partner with the Global Narrative & AI Lead to develop and test tools that automate repetitive content management tasks and support reliable AI-powered knowledge retrieval.
• Continuously improve governance processes using data, feedback, and emerging technologies to reduce duplication, eliminate manual bottlenecks, and scale information management globally.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed