Content Governance Manager

Mj3 Partners, Inc. • Marlborough, MA

4d • $89,200 - $169,500 • Hybrid

About The Position

The Content Governance Manager ensures that the organization delivers the right message, content, and solutions to the right customer at the right time while maintaining compliance with applicable Legal, Regulatory, Medical, and Quality standards. The role leads content governance, review excellence, and continuous improvement, with direct accountability for managing PSST/LRC review activities across an assigned portfolio of content assets. The manager partners with content owners and cross-functional stakeholders to improve submission quality, support efficient review cycles, and ensure adherence to standard operating procedures (SOPs) and governance requirements.

Working closely with the Content Operations & Governance Manager, the position helps balance review volume, provide cross-coverage, maintain consistent governance practices, strengthen audit readiness, and improve review efficiency. It combines hands-on review execution and content owner enablement with functional leadership in governance standards and compliance excellence.

The role follows a hybrid work model and requires employees to be in the local office at least three days per week. Relocation assistance is not available. The anticipated salary range is $89,200 to $169,500, with actual compensation depending on location, experience, training, education, and other relevant factors. The employer states that it is an equal opportunity employer.

Requirements

• Bachelor's degree in English, Communications, Marketing, Business, or a related field.
• At least 5 years of B2B communications, content governance, or related experience in a highly regulated industry such as medical device, pharmaceutical, healthcare capital, or healthcare IT.
• Demonstrated experience partnering with Regulatory, Clinical, Medical, Compliance, and Legal stakeholders.
• Experience managing content review processes, cross-functional workflows, and multiple concurrent priorities.
• Proven success in project planning, execution, and timeline management.
• Strong collaboration, influencing, problem-solving, and stakeholder management skills.
• Exceptional attention to detail and ability to balance submission quality, compliance requirements, and business timelines.
• Strong planning, documentation, and organizational skills.
• Proactive, consultative, and solutions-oriented mindset, with the ability to influence without direct authority.
• Excellent written and verbal communication skills and ability to build trusted cross-functional relationships.
• High degree of accountability, ownership, and attention to detail.
• Ability to balance hands-on review execution with governance leadership and continuous improvement.
• Ability to operate effectively in a matrixed, cross-functional healthcare environment.

Nice To Haves

• Experience supporting global content governance processes.
• Experience leading audit readiness or compliance documentation initiatives.
• Familiarity with digital content review platforms and workflow management systems.
• Experience supporting omnichannel marketing or commercial content operations.
• Experience improving regulated content review processes.

Responsibilities

• Lead and manage PSST/LRC review processes for an assigned portfolio of content assets, coordinating submission readiness, priorities, timelines, rework, and escalations while respecting designated functional approval authorities.
• Serve as the primary consultative review-process partner for assigned content owners, providing guidance throughout content development, submission, review, and approval to improve quality and reduce avoidable rework.
• Coordinate with Regulatory, Medical, Clinical, Compliance, Legal, Quality, and other relevant stakeholders to facilitate reviews, resolve issues, and align expectations.
• Perform and coordinate submission-readiness and quality checks, including proofreading, documentation validation, reference verification, and procedural compliance confirmation.
• Partner with the Content Operations & Governance Manager to balance submission volume, maintain consistent practices, and provide cross-coverage across assigned portfolios.
• Lead the development, maintenance, interpretation, and communication of content governance frameworks, SOPs, and review standards in partnership with policy and approval owners; coordinate implementation of changes.
• Partner with cross-functional stakeholders to identify governance risks, address process gaps, and support consistent application of requirements, serving as a subject matter expert for content owners.
• Lead governance-related audit readiness by maintaining appropriate review documentation, controls, and compliance evidence; support Claims Matrices, Regulatory MDR processes, and related initiatives as needed.
• Develop and deliver content owner onboarding, training, and ongoing support on PSST/LRC requirements, governance standards, content quality, and review best practices; identify knowledge gaps and improve submission readiness.
• Lead improvements to review quality, governance adherence, stakeholder collaboration, and cycle effectiveness, using metrics such as submission quality, review cycle time, rework, and compliance effectiveness to inform content owners and division leaders.
• Partner with the Content Operations & Governance Manager and platform stakeholders on workflow and system training, process standardization, and appropriate automation while preserving compliance controls.
• Share governance best practices with divisional and global teams and consult on cross-functional initiatives as requested.
• Maintain a primary commitment to patient safety and product quality by complying with the Quality Policy and documented quality processes and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager