Content Governance Manager

Mj3 Partners • Marlborough, MA

1d • Hybrid

About The Position

The Content Governance Manager ensures the organization delivers appropriate content and solutions to customers at the right time while meeting applicable Legal, Regulatory, Medical, and Quality standards. The role leads content governance, review excellence, and continuous improvement, while directly managing PSST/LRC review activities for an assigned portfolio of content assets. The manager works proactively with content owners and cross-functional stakeholders to improve submission quality, support efficient review cycles, and ensure compliance with SOPs and governance requirements.

Working closely with the Content Operations & Governance Manager, this position helps balance review volume, provide cross-coverage, maintain consistent governance practices, strengthen audit readiness, and improve review efficiency. It combines hands-on review execution and content owner enablement with functional leadership in governance standards and compliance. The role follows a hybrid work model requiring at least three days per week in the local office. Relocation assistance is not available.

Requirements

• Bachelor's degree in English, Communications, Marketing, Business, or a related field.
• At least 5 years of B2B communications, content governance, or related experience in a highly regulated industry such as medical device, pharmaceutical, healthcare capital, or healthcare IT.
• Demonstrated experience partnering with Regulatory, Clinical, Medical, Compliance, and Legal stakeholders.
• Experience managing content review processes, cross-functional workflows, and multiple concurrent priorities.
• Proven success in project planning, execution, and timeline management.
• Strong collaboration, influencing, problem-solving, and stakeholder management skills.
• Exceptional attention to detail and ability to balance submission quality, compliance requirements, and business timelines.
• Strong planning, documentation, and organizational skills.
• Proactive, consultative, and solutions-oriented mindset, with ability to influence without direct authority.
• Excellent written and verbal communication skills and ability to build trusted cross-functional relationships.
• High degree of accountability, ownership, and attention to detail.
• Ability to balance hands-on review execution with governance leadership and continuous improvement.
• Ability to operate effectively in a matrixed, cross-functional healthcare environment.

Nice To Haves

• Experience supporting global content governance processes.
• Experience leading audit readiness or compliance documentation initiatives.
• Familiarity with digital content review platforms and workflow management systems.
• Experience supporting omnichannel marketing or commercial content operations.
• Experience improving regulated content review processes.

Responsibilities

• Lead and manage PSST/LRC review processes for an assigned portfolio, coordinating submission readiness, priorities, timelines, rework, and escalations while respecting designated functional approval authorities.
• Serve as a consultative review-process partner for assigned content owners throughout content development, submission, review, and approval.
• Coordinate reviews with Regulatory, Medical, Clinical, Compliance, Legal, Quality, and other relevant stakeholders to resolve issues and align expectations.
• Perform and coordinate submission-readiness and quality checks, including proofreading, documentation validation, reference verification, and procedural compliance confirmation.
• Partner with the Content Operations & Governance Manager to balance submission volume, maintain consistent practices, and provide cross-coverage across assigned portfolios.
• Lead the development, maintenance, interpretation, and communication of content governance frameworks, SOPs, and review standards; coordinate implementation of changes with appropriate policy and approval owners.
• Identify governance risks and process gaps with cross-functional stakeholders and support consistent application of requirements.
• Lead governance-related audit readiness and maintain appropriate review documentation, controls, and compliance evidence; support Claims Matrices, Regulatory MDR processes, and related initiatives as needed.
• Develop and deliver content owner onboarding, training, and ongoing support on PSST/LRC requirements, governance standards, content quality, and review best practices; identify knowledge gaps and improve submission readiness.
• Lead improvements to review quality, governance adherence, stakeholder collaboration, and cycle effectiveness, using metrics such as submission quality, review cycle time, rework, and compliance effectiveness.
• Partner with the Content Operations & Governance Manager and platform stakeholders on workflow and system training, process standardization, and appropriate automation while preserving compliance controls.
• Share governance best practices with divisional and global teams and consult on cross-functional initiatives as requested.
• Maintain a primary commitment to patient safety and product quality by complying with the Quality Policy and documented quality processes and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager