Returns Processor Full Time

BJ's Wholesale Club • Warrensville Heights, OH

12d

About The Position

The Returns Processor supports an exceptional member shopping experience by processing and sorting damaged, defective, and returned merchandise; reducing salvage; obtaining vendor return authorizations; and re-wrapping sellable merchandise. The role helps maintain accurate inventory status, follows company policies and safety procedures, supports donation and community programs, and contributes to clean, organized club operations. Team members are expected to provide friendly service, work collaboratively, act with honesty and integrity, and uphold the club’s GOLD Member and Club Standards.

Requirements

• Successfully complete required training and certification processes.
• Effective communication, interpersonal, and computer skills.
• At least 18 years of age.
• Ability to meet the role’s physical demands, including frequently lifting objects up to 50 pounds and moving heavier or awkward objects with assistance.

Responsibilities

• Process damaged, defective, and returned merchandise according to salvage, donation, vendor return, reverse logistics, hazardous waste, and destruction procedures.
• Obtain vendor return authorizations, process vendor chargebacks, and package and ship returns according to vendor policies.
• Maintain accurate stock and inventory status for damaged, defective, and returned merchandise.
• Review breakage logs and remove leaking, spoiled, and broken merchandise from inventory; process freezer and dairy damages.
• Administer salvage and donation merchandise orders in accordance with company community and donation programs.
• Conduct daily club safety walks and escalate findings to the Asset Protection Supervisor.
• Support the Inventory Control Count Team with count processing as assigned.
• Review daily return reports, process merchandise recalls, and handle tire and battery returns.
• Follow AFS and release dates.
• Stock books and complete book returns in partnership with the RICS.
• Process the 945/948/950 in partnership with the AP Specialist.
• Re-wrap sellable merchandise using appropriate sealing and shrink-wrap packaging guidelines.
• Keep the department clean and organized and follow safety, filing, organization, and lock-up standards.
• Maintain club policies and procedures and perform other duties as assigned, including working in other departments as needed.
• Deliver service excellence, address member concerns, and support a safe and positive environment.
• Work collaboratively to meet GOLD Club Standards, including stocking items, executing promotional plans, maintaining accurate signage, and keeping the club clean and organized.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave
• Three medical plan options
• Optional dental and vision coverage
• Health Savings Account (HSA) and flexible spending account options
• 401(k) retirement savings plan with company match for eligible team members aged 18 and older
• Employee Stock Purchase Plan, with BJ’s common stock available at a 15% discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed