Returns Processor Full Time

BJ's Wholesale Club • Warrensville Heights, OH

13d

About The Position

The Returns Processor supports an exceptional member shopping experience by processing and sorting damaged, defective, and returned merchandise. The role reduces salvage, obtains vendor return authorizations, maintains accurate inventory status, and re-wraps sellable merchandise. The position also supports club safety, inventory control, donation programs, and return reporting while following company procedures and safety standards.

Team members are expected to uphold club policies, act with honesty and integrity, provide friendly and respectful service, collaborate with others, adapt to changing needs, and help maintain a safe and positive environment. The role requires regular, predictable, full attendance and may include duties in other departments as needed.

Requirements

• Successfully complete required training and certification processes.
• Effective communication, interpersonal, and computer skills.
• At least 18 years of age.
• Ability to meet regular, predictable, full attendance expectations.
• Frequently lift objects up to 50 pounds; heavier or awkward objects may require assistance.
• Use a pallet jack to pull and push pallets.

Responsibilities

• Process damaged or defective merchandise using appropriate salvage, donation, vendor return, reverse logistics, hazardous waste, and destruction procedures.
• Obtain vendor return authorizations, process vendor chargebacks, and package and ship returns according to vendor policies.
• Maintain accurate stock and inventory status for damaged, defective, and returned merchandise.
• Review breakage logs for leaking, spoiled, or broken merchandise; process items out of inventory, including freezer and dairy damages.
• Administer salvage and donation merchandise orders in accordance with company community and donation programs.
• Conduct daily club safety walks and escalate findings to the Asset Protection Supervisor.
• Support the Inventory Control Count Team with count processing as assigned.
• Review daily return reports and process merchandise recalls, tire returns, and battery returns.
• Ensure AFS and release dates are followed.
• Ensure books are stocked and complete book returns in partnership with the RICS.
• Process the 945/948/950 in partnership with the AP Specialist.
• Re-wrap sellable merchandise using appropriate seal and shrink-wrap packaging guidelines.
• Keep the department clean and organized and follow safety, filing, organization, and lock-up standards.
• Follow club policies and procedures and perform other assigned duties, including work in other departments as needed.
• Deliver member service, address or escalate member concerns, and contribute to daily GOLD Member and club standards.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid vacation, personal, sick days, holidays, bereavement leave, and jury duty leave.
• Three medical plan options.
• Optional dental and vision benefits.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan with the ability to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed