Returns Processor

Resideo•Louisville, KY

5d•Onsite

About The Position

Associates are responsible for facilitating the Receiving, Processing and Shipping of customer return orders. This contains order processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Help Resideo be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer.

Requirements

Returns experience

Nice To Haves

Organization, detail orientation and multi-tasking skills.
Ability to learn quickly.
Strong work ethic, do what it takes to get the job done approach, while maintaining high business ethical standards
Teamwork, have a team mentality.
Positive can-do attitude
Commitment to discovering ways to improve service.

Responsibilities

Processing of Returns, could consist of data entry (customer invoicing, order processing), using a handheld scanner, packing, and shipping of product.
Receive truck delivers daily, lifting/moving of boxes up to 50lbs at times.
Must be self-motivated and willing to cross-train and assist in other areas as required.
Ensures a neat / clean work environment by cleaning work areas and discarding materials in the proper manner.
Must be able to function in a team environment and be able to effectively communicate with other team members and Supervision.
Participate in all continuous improvement activities within the organization.

Benefits

Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
12 paid holidays each year
Four weeks parental leave without using vacation time
Employee discounts on company products and other retail/service providers

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