Returns Driver

Parts Authority•Chelsea, MA

20d•Onsite

About The Position

The Returns Driver collects return-ordered items from customers and transports them back to the correct warehouse. The role follows assigned routes and schedules, ensures returns are complete and handled safely, and provides courteous, professional customer service. Drivers may also assist with store and warehouse duties as assigned. A company vehicle is provided.

Requirements

Current, valid driver’s license.
Must be at least 21 years old and meet company insurance requirements.
Current, valid automobile insurance with the applicant’s name on the policy.
Ability to lift, move, push, and pull up to 50 pounds; Auto Body Parts Collision Drivers must be able to lift 75 pounds.
Ability to sit for prolonged periods.
Ability to manage, track, and account for money transactions and reconcile customer credit and debt balances.
Ability to use a tablet and/or mobile device for navigation, route optimization, tracking, and customer interface or signature capture.
Exceptional customer service and verbal communication skills, including the ability to communicate professionally with tact and diplomacy.
Ability to take and follow directions and work well with others as part of a team.
Must meet all stated minimum requirements and qualifications and knowledge, skills, and abilities to be eligible to drive for Parts Authority.

Nice To Haves

Previous delivery driving experience is a plus.
Flexible schedule and ability to work overtime as needed preferred.

Responsibilities

Collect, load, transport, and deliver items in a timely, friendly, and courteous manner.
Review orders before and after delivery to confirm completeness and correct charges and to ensure customer satisfaction.
Follow dispatcher instructions, assigned routes, and schedules; use route-navigation applications and alternate routes as needed.
Assist with loading and unloading items without disrupting customer business operations.
Answer customer questions and handle complaints and concerns professionally.
Follow transportation laws and maintain a safe driving record.
Accept payments and prepare invoices, return forms, reports, and reconciliations of collected money and customer credits and debts.
Complete daily maintenance checks on the company delivery vehicle when applicable and report issues to a manager.
Assist with other store or warehouse duties, including stocking and parts pulling, as assigned.
Promote workplace safety and securely handle and transfer cash or other assets.