Returns Driver

Parts Authority • Washington, DC

4d

About The Position

The Returns Driver collects return-ordered items from customers and transports them safely back to the correct warehouse, following assigned routes and schedules. The role includes collecting, loading, transporting, and delivering items; checking orders and customer satisfaction; providing courteous customer service; handling payments and related paperwork; and assisting with store or warehouse duties as assigned. Drivers must follow transportation laws, maintain safe driving practices, and complete vehicle maintenance checks when applicable.

Requirements

• Current, valid driver’s license.
• Must be at least 21 years old and meet company insurance requirements.
• Current, valid automobile insurance with the driver’s name on the policy.
• Ability to lift, move, push, and pull up to 50 pounds; Auto Body Parts Collision Drivers must be able to lift 75 pounds.
• Ability to tolerate prolonged sitting.
• Ability to manage, track, and account for money transactions and reconcile customer credit and debt balances.
• Ability to use a tablet and/or mobile device for navigation, route optimization, tracking, and customer interface or signature capture.
• Exceptional customer service and verbal communication skills, including the ability to communicate effectively and professionally with tact and diplomacy.
• Ability to take and follow directions and work well with others as part of a team.
• Must meet all stated minimum requirements and qualifications and knowledge, skills, and abilities to be eligible to drive for Parts Authority.

Nice To Haves

• Previous delivery driving experience is a plus.
• Flexible schedule and ability to work overtime as needed preferred.

Responsibilities

• Collect, load, transport, and deliver items to customers or businesses in a timely, friendly, and courteous manner.
• Review orders before and after delivery to verify completeness and correct charges, and confirm customer satisfaction.
• Follow dispatcher directions, assigned routes, and time schedules; use navigation or route-optimization tools and alternative routes when needed.
• Assist with loading and unloading items without interfering with customer business operations.
• Provide customer service, answer questions, and professionally handle complaints and concerns.
• Abide by transportation laws and maintain a safe driving record.
• Accept payments and prepare invoices, return forms, reports, and reconciliations of debts, credits, and collected money related to deliveries.
• Complete daily maintenance checks on the company delivery vehicle when applicable and notify a manager of issues.
• Assist with other store or warehouse duties, including stocking and parts pulling, as assigned.
• Maintain and promote workplace safety and secure and transfer cash or other assets.

Benefits

• Medical coverage
• Pharmacy coverage
• Dental coverage
• Vision coverage
• Basic Life and AD&D
• Short-term disability coverage
• Voluntary short-term disability coverage
• Voluntary long-term disability coverage
• Flexible Spending Account
• Commuter Expense Reimbursement Account
• Health Savings Account
• Health Reimbursement Account
• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• ID theft insurance
• Legal plan insurance
• Pet insurance
• Employee Assistance Program (EAP)
• Paid holidays, sick time, and vacation
• Profit sharing/401(k) plan
• Employee discounts on merchandise

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed