Returns Driver

Parts Authority • Washington, DC

4d

About The Position

The Returns Driver collects return-ordered items from customers and transports them safely back to the correct warehouse, following assigned routes and schedules. The role works as part of the returns team to ensure items are complete, correctly handled, and delivered promptly. The driver is expected to provide polite, professional customer service and promote safe driving and workplace practices.

Requirements

• Have a current, valid driver's license.
• Meet company insurance requirements; drivers must be at least 21 years old.
• Have current, valid automobile insurance with the driver's name on the policy.
• Be able to lift, move, push, and pull up to 50 pounds and tolerate prolonged sitting. Auto Body Parts Collision Drivers must be able to lift 75 pounds.
• Be able to manage, track, and account for money transactions and reconcile customer credit and debt balances.
• Be able to use a tablet or mobile device for navigation, route optimization, tracking, customer interface, and signature capture.
• Have exceptional customer-service and verbal communication skills, communicating effectively and professionally with tact and diplomacy.
• Be able to follow directions and work well with others as part of a team.
• Maintain and promote workplace safety.
• Be able to secure and transfer cash or other assets.

Nice To Haves

• Previous delivery driving experience.
• A flexible schedule and ability to work overtime as needed.

Responsibilities

• Collect, load, transport, and deliver items to customers or businesses in a timely, friendly, and courteous manner.
• Review orders before and after delivery to confirm completeness, correct charges, and customer satisfaction.
• Follow dispatcher directions, assigned routes, and time schedules; use route-navigation applications and alternative routes when necessary.
• Assist with loading and unloading items without interfering with operations at customer locations.
• Answer customer questions and professionally handle complaints and concerns.
• Follow transportation laws and maintain a safe driving record.
• Accept payments and prepare reports, including invoices and return forms; reconcile debts, credits, and money collected for deliveries.
• Complete daily maintenance checks on the company delivery vehicle when applicable and notify a manager about issues.
• Assist with other store or warehouse duties as assigned, including stocking and parts pulling.

Benefits

• Medical coverage
• Pharmacy coverage
• Dental coverage
• Vision coverage
• Basic life and AD&D coverage
• Short-term disability coverage
• Voluntary short-term disability coverage
• Voluntary long-term disability coverage
• Flexible spending account
• Commuter expense reimbursement account
• Health savings account
• Health reimbursement account
• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• ID theft insurance
• Legal plan insurance
• Pet insurance
• Employee assistance program (EAP)
• Paid holidays, sick time, and vacation
• Profit sharing/401(k) plan
• Employee discounts on merchandise

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed