Returns Driver

Parts Authority•Chelsea, MA

20d•Onsite

About The Position

The Returns Driver collects return items from customers and transports them safely and accurately back to the correct warehouse. This role follows assigned routes and time schedules, helps ensure returns are complete and properly handled, and serves as a professional point of contact for customers. The position may also assist with other store or warehouse duties as assigned. The role requires a current, valid driver’s license, current automobile insurance with the driver’s name on the policy, and meeting the company’s insurance requirements; drivers must be at least 21 years old. The driver must be able to lift, move, push, and pull up to 50 pounds, and may need to sit for prolonged periods. The posting lists a 75-pound lifting requirement specifically for Auto Body Parts Collision Drivers. Parts Authority provides a company vehicle. The job description prefers schedule flexibility and the ability to work overtime as needed. Prior delivery-driving experience is a plus.

Requirements

Current, valid driver’s license.
Must meet company insurance requirements; drivers must be 21 years old or over.
Current, valid automobile insurance with the driver’s name on the policy.
Ability to lift, move, push, and pull up to 50 pounds, and to sit for prolonged periods. (The posting specifies 75 pounds for Auto Body Parts Collision Drivers.)
Ability to manage, track, and account for money transactions and reconcile customer credit and debt balances.
Ability to use a tablet and/or mobile device for navigation and route optimization, tracking, and customer interface or signature capture.
Exceptional customer service and verbal communication skills, with the ability to communicate effectively and professionally with tact and diplomacy.
Ability to take and follow directions and work well with others as part of a team.
Commitment to workplace safety.
Must meet all stated minimum requirements and qualifications and knowledge, skills, and abilities to be eligible to drive for Parts Authority.

Nice To Haves

Flexible schedule and ability to work overtime as needed preferred.
Previous delivery-driving experience is a plus.

Responsibilities

Collect, load, transport, and deliver items to customers or businesses in a timely, friendly, and courteous manner.
Review orders before and after delivery to ensure they are complete, charges are correct, and customers are satisfied.
Follow dispatcher directions, assigned routes, and time schedules; use route-navigation apps and alternative routes when necessary, along with knowledge of the area, to deliver on time.
Assist with loading and unloading items from vehicles without interfering with operations at customers’ businesses.
Provide excellent customer service, answer questions, and professionally handle customer complaints and concerns.
Follow transportation laws and maintain a safe driving record.
Accept payments and prepare reports, including invoices and return forms; reconcile debts, credits, and money collected related to deliveries.
When applicable, complete daily maintenance checks on the company delivery vehicle and notify a manager of any issues.
Assist with other store and warehouse duties, such as stocking and parts pulling, as assigned.
Maintain and promote workplace safety.
Secure and transfer cash or other assets.