Returns Operations Coordinator

Pelican•Clayton, IN

1d•$25 - $28•Onsite

About The Position

Pelican is looking for a detail-driven Returns Coordinator to own and optimize the returns process within our distribution operation. In this role, you’ll be at the center of product flow—managing returned inventory, resolving discrepancies, and ensuring products are processed accurately and efficiently. You’ll work closely with warehouse teams and cross-functional partners to improve workflows, maintain inventory integrity, and deliver a high level of service.

Requirements

1–3 years of experience in warehouse operations, logistics, returns processing, or inventory control.
Proficiency in Microsoft Office and experience with warehouse management or inventory systems.
Strong attention to detail with the ability to identify discrepancies and ensure accuracy.
Effective problem-solving skills with the ability to troubleshoot and resolve operational issues.
Strong communication skills with the ability to collaborate across teams and functions.
Ability to prioritize tasks, manage multiple workflows, and operate in a fast-paced environment.

Nice To Haves

Experience coordinating workflows or processes within a distribution or operational environment preferred.

Responsibilities

Own the end-to-end returns process—from receiving and inspection to disposition and inventory updates
Verify product condition and ensure compliance with quality and operational standards
Process and track returns within inventory and order management systems with speed and accuracy
Investigate and resolve discrepancies related to returns, inventory, and order fulfillment
Repack, relabel, and return approved products to inventory while coordinating disposition of damaged materials
Monitor return workflows and prioritize activities to meet service expectations and deadlines
Partner with Warehouse, Quality, and Customer Service teams to resolve issues and improve customer experience
Perform audits and spot checks to ensure compliance with SOPs and inventory accuracy
Identify trends and opportunities for process improvement while escalating risks when needed
Train and support team members on returns procedures and quality standards
Perform additional duties as assigned

Benefits

Competitive paid time off plans
Holiday pay
Extra vacation purchase opportunities
401k plan – with immediate match
Health Savings Account Contribution
Wellness Discount Program
Global Mental Wellness Program
Quarterly Employee Celebration Days
Peer to Peer Recognition Program
Service Recognition Program
Amazing employee discount program on Pelican Products, Pelican branded apparel and gear
Employee referral program
Paid time off
10 paid holidays per year
Medical/dental/vision insurance
Company-paid life and disability plans
Matching 401k to eligible employees
Pet insurance