Returns Associate

imogene + willie•Nashville, TN

2d•$20 - $23•Onsite

About The Position

The Returns Associate owns and organizes the physical returns process, handling returned products carefully and accurately while protecting inventory accuracy and coordinating with the Warehouse and Customer Experience teams. When returns are not being processed, the associate supports warehouse fulfillment operations, including shipping, receiving, store runs, and yardsale processing. The role reports to the Warehouse Operations Manager and Fulfillment Manager, with process partnership and alignment guided by the Customer Experience Manager. This is a full-time, onsite role with a Monday–Friday schedule from 9 a.m. to 5 p.m. Compensation is $20–$23 per hour, commensurate with experience. Working Black Friday is a prerequisite. Applicants consent to background checks and employment verification. imogene + willie is an equal opportunity employer committed to an inclusive environment.

Requirements

Be comfortable with technology, including communicating via Slack and navigating systems such as Shopify.
Take ownership and pride in process and presentation.
Be highly detail-oriented and process-minded.
Demonstrate strong organization and follow-through.
Be a hardworking team player who works well in a fast-paced environment.
Be comfortable standing for extended periods.
Be able to lift 50-pound boxes.
Be available to work Black Friday.

Nice To Haves

Previous experience with Shopify, freight, or return portals.

Responsibilities

Own the physical returns process from receipt through resolution.
Inspect returned product to uphold imogene + willie quality standards.
Process returns accurately in alignment with Customer Experience team guidelines.
Maintain a clean, structured, and organized returns area, including go backs, wash bin, needs tags, yardsale, and QC.
Restock sellable product with precision and urgency.
Communicate return trends, issues, or discrepancies to the Customer Experience Lead and Fulfillment Management.
Identify recurring product, sizing, or quality patterns in returns and proactively share insights.
Contribute ideas to improve returns workflows, organization, and cross-team communication.
Pack and ship orders efficiently.
Pull product accurately for orders and transfers.
Receive, count, and fold product.
Perform cycle counts and support inventory accuracy initiatives.
Maintain an organized and disciplined workspace.
Assist with special fulfillment tasks, including processing assign-to-store orders and orders with hems.
Pull hems store runs, including driving daily to and from the 12s store.
Work Black Friday as a prerequisite for the position.