Return Specialist

Adorama•Brooklyn, NY

1d•Onsite

About The Position

Adorama Rental Company is seeking a detail-oriented, organized, and dependable Return Specialist for its professional cinema camera and lighting rental house in New York City. The role receives, inspects, checks in, and processes camera, lighting, grip, and production equipment returned by production clients. It helps maintain accurate inventory, identify damaged or missing equipment, and ensure gear is accounted for and ready for its next rental. The position is hands-on and operates in a fast-paced rental environment. It may involve lifting and moving equipment, working flexible hours around production schedules, and occasionally assisting with early-morning, late-night, or weekend rentals. The listed pay range is $20–$20 USD.

Requirements

Strong organizational skills and attention to detail.
Ability to identify discrepancies and follow established check-in procedures.
Basic computer skills and ability to learn rental inventory management software.
Ability to work independently and as part of a team.
Strong communication skills and a reliable, professional attitude.
Ability to work in a fast-paced environment with changing priorities.
Ability to safely lift 50 pounds and move equipment cases and packages as required.
Ability to work flexible hours around production schedules; the role may occasionally involve early-morning, late-night, or weekend rentals.

Nice To Haves

Previous experience in a camera, lighting, grip, production, or equipment rental house.
Familiarity with cinema cameras, lenses, lighting equipment, grip gear, and production accessories.

Responsibilities

Receive and process returned rental orders from production clients and crew members.
Verify returned equipment against rental contracts, packing lists, and inventory records.
Confirm that accessories and components, including cables, power supplies, mounts, adapters, and cases, are accounted for.
Identify missing, damaged, malfunctioning, or incorrectly returned equipment; document discrepancies and communicate them promptly to management and appropriate departments.
Update rental management software and inventory systems accurately and in a timely manner.
Visually inspect cinema cameras, lenses, monitors, wireless systems, LED fixtures, ballasts, dimmers, cables, and related production equipment.
Flag equipment that requires testing, cleaning, repair, or additional technical inspection, and ensure it is routed to the appropriate department before returning it to available inventory.
Follow established procedures for handling delicate, high-value, and specialty rental equipment.
Maintain an organized returns area and ensure returned equipment is labeled, sorted, and routed to the correct department.
Help locate missing items, resolve inventory discrepancies, maintain accurate equipment condition and return-status records, and prevent loss, misplacement, and inventory errors.
Communicate professionally with prep technicians, warehouse staff, rental coordinators, and management.
Report urgent returns, missing equipment, and damaged items that may affect upcoming rental orders.
Help maintain workflow between returns, prep, inventory, and dispatch, and follow company procedures for customer documentation and discrepancy reporting.