Return Merchandise Administrator

FAAC Technologies • Columbus, OH

6d

About The Position

The Return Merchandise Administrator is a support role responsible for assisting with the daily operations of the Repair Center and occasionally supporting adjacent departments. The role manages logistics for customer, consumable, and third-party parts and communicates with customers, mostly by email. The ideal candidate is organized, self-motivated, team-oriented, and able to follow direction while also working independently.

Requirements

• Self-motivated and team-oriented, with the ability to work in a fast-paced environment.
• Comfortable asking questions and capable of working independently.
• Ability to lift up to 50 lbs.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• One to three years of proven experience in an office environment, data entry, or customer service.
• Proficiency with computer systems.

Nice To Haves

• Familiarity with SAP or NetSuite.

Responsibilities

• Follow instructions and perform assigned duties accurately and efficiently.
• Communicate clearly in writing and verbally.
• Collaborate with team members to meet operational goals.
• Maintain communication with customers, vendors, and internal teams.
• Keep accurate inventory records.
• Generate reports using ERP software and Excel, including inventory movement, turnaround time, and part consumption reports.
• Manage customer-owned parts throughout the repair process.
• Receive parts and ensure they match their respective part numbers.
• Manage parcel orders through UPS WorldShip, including boxing, bubble wrapping, shipping, and posting.
• Commute to work and travel infrequently as needed.
• Manage inventory and track equipment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed