Return Merchandise Administrator

FAAC Technologies•Columbus, OH

About The Position

The Return Merchandise Administrator is a key support role assisting with the daily operations of the Repair Center and occasionally supporting adjacent departments. The role coordinates the logistics of customer, consumable, and third-party parts and communicates with customers, mostly by email. The ideal candidate is organized, self-motivated, team-oriented, comfortable in a fast-paced environment, and able to take direction while also acting independently.

Requirements

Ability to lift up to 50 pounds.
Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
One to three years of proven experience in an office environment, data entry, or customer service.
Strong organizational skills and ability to execute tasks efficiently.
Self-motivated and team-oriented, with the ability to work in a fast-paced environment.
Comfort asking questions and capable of acting independently.
Proficiency with computer systems.

Nice To Haves

Familiarity with SAP or NetSuite.

Responsibilities

Follow instructions and perform assigned duties accurately and efficiently.
Communicate clearly in writing and verbally.
Collaborate with team members to meet operational goals.
Maintain communication with customers, vendors, and intercompany contacts.
Keep accurate inventory records.
Generate reports using ERP software and Excel, including inventory movement, turnaround time, and general part consumption reports.
Manage customer-owned parts throughout the repair process.
Receive parts and ensure they accurately reflect their part numbers.
Manage parcel orders through UPS WorldShip, including boxing, bubble wrapping, shipping, and posting.
Commute to work and travel when needed; travel is very infrequent.
Perform inventory management and equipment tracking.