RENTAL RETURN AGENT

GSP Transportation•North Charleston, SC

5d•$0 - $15

About The Position

The Rental Return Agent provides superior, friendly, and efficient service throughout the rental car process and assists customers with rental returns. The role involves welcoming customers, reviewing rental charges, inspecting vehicles, and helping maintain organized vehicle lots. The agent also supports the service department with vehicle cleaning as needed and may drive or relocate vehicles.

Requirements

Valid driver’s license and satisfactory motor vehicle report.
At least 18 years old and legally authorized to work in the United States.
High school diploma or equivalent.
Excellent communication skills.
Ability to work all required shifts.
Ability to solve problems with precision, speed, and a positive attitude.
Basic computer skills, including data entry, typing, and experience with Microsoft Word and Excel.
Enjoys working closely with fellow team members and customers.

Responsibilities

Greet all customers as they arrive.
Assist customers with luggage.
Advise customers about rental charges and provide an accurate receipt.
Inquire about customer service and satisfaction.
Inspect vehicles and determine fuel tank levels.
Complete service alerts for mechanical or body damage reported by customers.
Identify vehicles on hold for turnback, time, mileage, recall, or other locks, and verify their movement to the proper lot location.
Assist the service department with vehicle cleaning as needed.
Keep the lot organized for ease of access and traffic flow.
Maintain knowledge of rental and return documents, fuel services, surcharges, and optional coverage.
Understand the damage and loss reporting procedure.
Perform additional related duties as required or assigned.