Return Specialist

Adorama•New York, NY

18h•Onsite

About The Position

Adorama Rental Company is seeking a detail-oriented, organized, and dependable Return Specialist for its professional cinema camera and lighting rental house in New York City. The specialist receives, inspects, checks in, and processes camera, lighting, grip, and production equipment returned by production clients. The role helps maintain accurate inventory, identify damaged or missing equipment, and ensure returned gear is accounted for and ready for its next rental. This hands-on position involves working in a fast-paced rental environment and coordinating with prep technicians, warehouse staff, rental coordinators, management, and other departments. It may involve lifting and moving equipment, working flexible hours around production schedules, and occasionally assisting with early-morning, late-night, or weekend rentals.

Requirements

Strong organizational skills and attention to detail.
Ability to identify discrepancies and follow established check-in procedures.
Basic computer skills and ability to learn rental inventory management software.
Ability to work independently and as part of a team.
Strong communication skills and a reliable, professional attitude.
Ability to work in a fast-paced environment with changing priorities.
Ability to safely lift 50 lbs. and move equipment cases and packages as required.

Nice To Haves

Previous experience in a camera, lighting, grip, production, or equipment rental house is preferred.
Familiarity with cinema cameras, lenses, lighting equipment, grip gear, and production accessories is a plus.
Interest in film production equipment.

Responsibilities

Receive and process returned rental orders from production clients and crew members.
Verify returned equipment against rental contracts, packing lists, and inventory records.
Confirm that accessories, cables, power supplies, mounts, adapters, cases, and other components are accounted for.
Identify missing, damaged, malfunctioning, or incorrectly returned equipment.
Document discrepancies and communicate them promptly to management and appropriate departments.
Update rental management software and inventory systems accurately and in a timely manner.
Visually inspect cameras, lenses, monitors, wireless systems, LED fixtures, ballasts, dimmers, cables, and related production equipment.
Identify physical damage, excessive wear, missing components, and obvious operational issues.
Flag equipment requiring testing, cleaning, repair, or additional technical inspection.
Route equipment to the appropriate prep, testing, or repair department before returning it to available inventory.
Follow established handling procedures for delicate, high-value, and specialty rental equipment.
Maintain an organized and efficient returns area.
Label, sort, and route returned equipment to the correct department.
Assist with locating missing items and resolving inventory discrepancies.
Maintain accurate records of equipment condition and return status.
Help prevent equipment loss, misplacement, and inventory errors.
Communicate professionally with prep technicians, warehouse staff, rental coordinators, and management.
Report urgent returns, missing equipment, and damaged items that may affect upcoming rental orders.
Help maintain an efficient workflow between returns, prep, inventory, and dispatch.
Follow company procedures for customer documentation and equipment discrepancy reporting.
Safely lift up to 50 lbs. and move equipment cases and packages as required.