Return Equipment Processor

Omni Fiber•Mansfield, OH

5d•Onsite

About The Position

As a Return Equipment Processor, you will receive, inspect, scan, clean, track, and prepare returned customer equipment for redeployment. The role supports accurate inventory, reduces equipment backlog, and ensures reusable equipment is ready to return to the field. The position involves processing items such as routers, ONUs, power supplies, ATAs, and cords. You will document damage, missing components, and inventory discrepancies; update customer accounts and inventory statuses using designated systems; clean, label, repackage, and stage reusable equipment; and perform functionality testing as required. You will maintain daily processing records and help meet production goals while communicating issues, delays, and supply needs to management. The work takes place in a fast-paced, team-oriented warehouse environment and includes standing, sorting, cleaning, and repackaging equipment. The role requires the ability to lift 40 pounds or more and work 40 hours per week.

Requirements

Strong attention to detail and organizational skills.
Comfortable using computers, barcode scanners, and multiple software systems.
Experience with Microsoft Excel and data entry.
Ability to follow established procedures and work independently or with a team.
Excellent attendance and punctuality, with a commitment to arriving on time and prepared for work.
Good communication skills and ability to keep supervisors informed of issues or delays.
Ability to lift 40+ lbs.
Able to work 40 hours a week.

Nice To Haves

Familiarity with Microsoft SharePoint, or willingness to learn.

Responsibilities

Unbox, inspect, and sort returned equipment, including routers, ONUs, power supplies, ATAs, and cords.
Identify and separate damaged, defective, or decommissioned equipment.
Document equipment damage, missing components, and inventory discrepancies.
Organize equipment by type and processing status.
Scan equipment serial numbers, remove returned devices from customer accounts, and update inventory statuses using designated systems.
Verify equipment information and identify system errors or inventory exceptions.
Clean returned equipment by removing dirt, dust, and debris.
Label, securely repackage, and stage reusable equipment for redeployment.
Perform equipment functionality testing as required.
Use Microsoft Excel, SharePoint, and inventory systems to maintain accurate daily processing records.
Track equipment received, scanned, processed, packaged, and staged for redeployment.
Assist with inventory counts and reconciliation.
Meet established daily and weekly production goals while maintaining accuracy.
Communicate equipment issues, processing delays, and supply needs to management.