Retention & Engagement Coordinator

Summit LLC•Overland Park, KS

About The Position

The Retention and Engagement Coordinator is responsible for supporting a seamless and efficient employment experience, from a candidate’s application through their tenure as an employee. The role develops and manages engagement, employee experience, retention, and onboarding strategies and programs in partnership with human resources, operations, and other business partners. It gathers and analyzes employee feedback and retention metrics, supports community leaders in creating engagement plans, and drives onboarding and continuous improvement efforts. The coordinator also serves as a contact and advocate for employees and candidates, supports recognition and communications programs, and helps improve hiring and selection processes.

Requirements

Bachelor's degree in Human Resources or a related field, or equivalent experience doing this or similar work.
Two years of previous experience in HR or a similar role; experience in a multi-unit or customer service environment is preferred.
Excellent communication, presentation, and interpersonal skills.
Detail-oriented, with strong organizational and multitasking abilities.
Ability to work in a fast-paced, high-volume environment.
Proven ability to establish and maintain effective working relationships across backgrounds, borders, and functions.
Self-starter who can establish processes and produce deliverables.
Experience with Microsoft Word, Excel, Outlook, and PowerPoint.
Effective communication skills.
Strong organizational skills.
Ability to multitask.
Problem-solving skills.
Ability to manage responsibilities across multiple departments and/or business functions.

Nice To Haves

Previous HR or similar-role experience in a multi-unit environment or customer service environment.

Responsibilities

Create, implement, and manage team member engagement, employee experience, retention, and onboarding strategies, initiatives, and programs with HR team members, operations leaders, and other business partners.
Conduct team member satisfaction surveys, insight sessions, stay interviews, and exit interviews; report on feedback and incorporate it into retention strategies and programs.
Manage, track, and report turnover and retention metrics, identify trends, and make recommendations.
Partner with community leadership to identify employee resources and develop and implement team member engagement and retention plans.
Drive an onboarding program aligned with company culture that supports new team members through their first 90 days and prepares them for long-term success.
Evaluate engagement and retention programs and drive ongoing process improvement.
Build relationships with team members across the organization and represent their feedback about the employment experience.
Participate in the Employee Engagement committee and implement recognition and appreciation programs.
Partner with talent acquisition and candidate experience departments to review and improve interview and hiring processes to support selection and retention of qualified candidates.
Liaise with candidates throughout hiring, onboarding, and training; answer questions, provide contacts and support, and resolve issues as appropriate.
Develop employee communication methods, including managing the employee newsletter.
Follow ethical practices and personal integrity, and report concerns about suspicious or inappropriate behavior to a supervisor or manager.
Perform other duties related to the role as assigned.