Retention & Engagement Coordinator

National Express•Overland Park, KS

About The Position

The Retention & Engagement Coordinator ensures an efficient employment experience from a candidate’s application through their tenure with the organization. The role develops and manages engagement, employee experience, retention, and onboarding strategies in partnership with human resources, operations leaders, and other business partners. It gathers employee feedback, reviews retention metrics, supports community-level engagement plans, and improves programs and processes. The coordinator also supports candidates through hiring, onboarding, and training, and develops communications to help employees succeed, including managing the employee newsletter. The ideal candidate has strong project and task management skills, a passion for employee engagement and service, well-developed interpersonal communication skills, and the ability to work independently with minimal supervision and collaboratively with stakeholders across the organization. The role requires working ethically and with personal integrity, and reporting concerns about suspicious or inappropriate behavior to a supervisor or manager. Other related duties may be assigned. Summit School Services is committed to safeguarding children and passengers and maintains a zero-tolerance policy for conduct incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to protected characteristics.

Requirements

Bachelor’s degree in Human Resources or a related field, or equivalent experience doing this or similar work.
Two years of previous experience in HR or a similar role; experience in a multi-unit or customer service environment is preferred.
Excellent communication, presentation, and interpersonal skills.
Detail-oriented, with strong organizational and multitasking abilities.
Ability to work in a fast-paced, high-volume environment.
Proven ability to establish and maintain effective working relationships across backgrounds, borders, and functions.
Self-starter able to establish processes and produce deliverables.
Experience with Microsoft Word, Excel, Outlook, and PowerPoint.
Effective communication skills.
Strong organizational skills and ability to multitask.
Problem-solving skills.
Ability to manage responsibilities across multiple departments and/or business functions.

Nice To Haves

Experience in HR or a similar role in a multi-unit environment or customer service environment.

Responsibilities

Create, implement, and manage team member engagement, employee experience, retention, and onboarding strategies, initiatives, and programs in partnership with HR team members, operations leaders, and other business partners.
Conduct team member satisfaction surveys, insight sessions, stay interviews, and exit interviews to gather feedback about the employment experience.
Report on collected feedback and incorporate it into retention strategies, programs, and initiatives.
Manage, track, and report turnover and retention metrics; use them to identify trends and make recommendations.
Partner with community leadership to identify employee resources and develop and implement team member engagement and retention plans.
Drive an onboarding program aligned with company culture that supports new team members through their first 90 days and prepares them for long-term success.
Evaluate the effectiveness of engagement and retention programs and drive ongoing process improvement.
Build relationships with team members at all organizational levels and serve as an employee ambassador by conveying feedback about the employment experience.
Participate in the Employee Engagement committee and implement recognition and appreciation programs across the organization.
Partner with talent acquisition and candidate experience departments to review interview and hiring processes and improve selection and retention of qualified candidates.
Act as a liaison with candidates throughout hiring, onboarding, and training; answer questions, provide contacts and support, and resolve issues as appropriate.
Develop communication methods to ensure employees have necessary information, including managing the employee newsletter.
Share concerns about suspicious or inappropriate behavior with a supervisor or manager.
Perform other duties related to the role as assigned.