Employee Benefits: Retention Consultant

Gallagher•Bellevue, WA

About The Position

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Requirements

Bachelor's degree and 6 years related experience.
Proven success at managing large/complex client benefits accounts.

Nice To Haves

Excellent C-level relationship management skills
Top tier HR/Benefits/Insurance consulting competencies
Land-and-expand and sales capabilities
Outstanding verbal and written communication skills
Track record of competitive success
Must be able to build collaborative and mutually meaningful relationships with internal and external clients.
Strong communicator at all levels.

Responsibilities

Assumes ownership and overall accountability of client revenue in internal client relationship management system (SFDC)
Drives discussions specific to Gallagher’s compensation
Responsible for minimum of 95% retention of revenue for existing book of business
Anticipate and proactively address issues that could potentially jeopardize client retention
Performance success measured through White Space Growth goal along with Business Retention goal as described above
Understand and communicate Gallagher resources (Pharmacy Practice, Retirement, GGB, HR Consulting and Voluntary Benefits) with internal and external client groups
Communicates Gallagher Resources (Pharmacy Practice, Retirement, GGB, HR Consulting, Voluntary Benefits, etc.)
Maintain comprehensive understanding of clients’ needs to ensure presentation of appropriate coverage solutions that support and enhance the clients’ culture, values and mission
Direct research to strategize content and solutions for quarterly/experience reporting
Effectively communicate content of financial reports to client
Convey implication of financial performance of plan anomalies and provide solutions to address areas of concern
Regularly review client data to analyze trends, identify issues and deliver appropriate solutions, including plan design modeling, funding solutions, networks, contract issues, etc.
Communicates and collaborates with service team to identify challenges and opportunities and develop a plan to implement solutions
Identifies and ensures internal and external client groups are well-informed of current and upcoming compliance and employee benefits related issues and trends
Collaborate with account team and provides oversight and direction on RFP, vendor vetting and presentation strategy
Remains current on industry trends and strategies and proactively seek to improve strategic consulting skills
Collaborate with vendors and team members to build innovative client solutions and opportunities