Retail Training Coordinator

FERRAGAMO USA INC • New York, NY

26d • $90,000 - $95,000 • Onsite

About The Position

The Retail Training Coordinator provides administrative and logistical support to the Retail Training team and to boutique teams across the U.S. and Canada. You will keep training running smoothly by scheduling sessions, managing records, preparing materials, and serving as the first point of contact for store teams with training questions. You will work closely with the Retail Training Manager, Human Resources, and store management.

Requirements

• 1-3 years of administrative, coordination, or HR/training support experience (retail experience preferred)
• Excellent organization, scheduling, and attention to detail
• Strong written and verbal communication skills
• Ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office, especially Excel, PowerPoint, and Outlook
• Comfortable working with data, trackers, and reports
• High school diploma required; bachelor’s degree preferred
• Experience with a learning management system (LMS)
• Experience in luxury or specialty retail

Responsibilities

• Schedule and coordinate training sessions (in-person, virtual, and on-the-job), including calendars, invitations, venues, travel, and materials
• Prepare, print, and ship training materials, workbooks, and welcome kits
• Partner with HR to coordinate new hire training schedules and follow up with stores on onboarding milestones
• Maintain training records, attendance, and completion data in the LMS; assign courses and track required and compliance training deadlines
• Prepare regular reports on participation, completion rates, and onboarding status, and compile feedback surveys and assessment results
• Format and update training decks, job aids, and guides, and support rollouts for product launches, seasonal events, and policy changes
• Serve as the first point of contact for store teams with training, scheduling, and system questions, escalating complex needs to the Training Manager
• Process training-related expenses and vendor invoices, and handle ad hoc administrative projects
• Handle ad hoc projects and administrative tasks as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED