Retail Training & Communications Specialist - Global HOKA

Deckers•Goleta, CA

21d•Remote

About The Position

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us. The Role As the Retail Training & Communications Specialist - Global HOKA, you will develop and manage global training and communications resources for HOKA retail team members. You’ll create globally consistent and locally relevant training and communication resources that improve performance, strengthen engagement, and connect teams to HOKA brand culture. You’ll partner with global and regional stakeholders to represent the retail perspective and drive operational excellence. We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Requirements

Bachelor’s degree or equivalent experience
5 to 7 years of experience in retail and/or training environments
Skilled in global training facilitation, LMS optimization, and digital content creation
Experienced in communication strategy, stakeholder management, and video production
Strong in employee engagement, presentation skills, and organizational agility
Adept at cross-functional collaboration

Responsibilities

Lead virtual and in-person training programs across service, operations, product knowledge, and visual merchandising
Create and evolve training resources with brand, global, and regional partners aligned to GTM priorities
Measure effectiveness through NPS, sales performance, audit scores, onboarding, and employee feedback metrics
Communicate priorities that maximize impact of key programs and operational initiatives
Develop communication strategies tailored by region, audience, and learning style
Represent field perspectives and gather feedback to continuously improve communication effectiveness
Support regional conferences and events with programming, guidelines, and best practices
Plan, produce, and edit leadership video content for retail teams
Monitor eNPS and identify engagement improvement opportunities