Retail Training & Communications Specialist - Global HOKA
About The Position
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us. As the Retail Training & Communications Specialist - Global HOKA, you will develop and manage global training and communications resources for HOKA retail team members. You’ll create globally consistent and locally relevant training and communication resources that improve performance, strengthen engagement, and connect teams to HOKA brand culture. You’ll partner with global and regional stakeholders to represent the retail perspective and drive operational excellence. We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.
Requirements
- Bachelor’s degree or equivalent experience
- 5 to 7 years of experience in retail and/or training environments
- Skilled in global training facilitation, LMS optimization, and digital content creation
- Experienced in communication strategy, stakeholder management, and video production
- Strong in employee engagement, presentation skills, and organizational agility
- Adept at cross-functional collaboration
Responsibilities
- Lead virtual and in-person training programs across service, operations, product knowledge, and visual merchandising
- Create and evolve training resources with brand, global, and regional partners aligned to GTM priorities
- Measure effectiveness through NPS, sales performance, audit scores, onboarding, and employee feedback metrics
- Communicate priorities that maximize impact of key programs and operational initiatives
- Develop communication strategies tailored by region, audience, and learning style
- Represent field perspectives and gather feedback to continuously improve communication effectiveness
- Support regional conferences and events with programming, guidelines, and best practices
- Plan, produce, and edit leadership video content for retail teams
- Monitor eNPS and identify engagement improvement opportunities
Benefits
- Competitive Pay and Bonuses
- Financial Planning and wellbeing
- Time away from work
- Extras, discounts and perks
- Growth and Development
- Health and Wellness
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
