Retail Territory Manager - Cincinnati, OH

VUC Inc.•Cincinnati, OH

About The Position

The Retail Territory Manager oversees and drives sales and operational performance across an assigned geographic area in the convenience store industry. The role develops customer relationships, supports product availability and brand growth, and works with internal teams and external clients to implement sales strategies and ensure smooth account operations. The position requires frequent travel within the territory. Relocation is not offered, and candidates must live within the territory or close proximity. The position includes regular site visits, customer support, merchandising and inventory oversight, sales reporting, and performance improvement for assigned accounts. The manager must be available to respond to stores during business hours, nights, and weekends, and work a schedule that allows continuous availability for urgent situations and round-the-clock coverage.

Requirements

Excellent communication, negotiation, and interpersonal skills.
Ability to handle difficult conversations and identify the root cause of issues by filtering out extraneous details.
Strong organizational and time-management abilities to manage multiple accounts and priorities.
Ability to work independently and as part of a team in a fast-paced, results-driven environment.
Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word, and CRM software.
Bachelor’s degree in business, marketing, or a related field, or equivalent work experience.
Minimum of 3–5 years of experience in sales or territory management.
Proven record of meeting or exceeding sales targets.
Strong understanding of convenience store operations, merchandising, and inventory management.
Willingness to travel frequently within the assigned territory.
Valid driver’s license and reliable transportation.
Ability to stand for extended periods; lift and move merchandise or cleaning supplies up to 50 pounds, with frequent lifting of 10–25 pounds; walk frequently; and bend, squat, kneel, reach, and twist as needed.
Ability to handle emergency situations and maintain continuous availability, including outside standard business hours.

Nice To Haves

Bachelor’s degree in business, marketing, or a related field is preferred.
Experience in the convenience store, retail, or consumer goods industry is preferred.

Responsibilities

Develop and execute territory-specific sales plans to meet revenue goals and grow market share.
Identify and pursue new business opportunities and potential accounts.
Monitor sales trends and customer feedback to identify product and service improvement opportunities.
Analyze competitor activity and market conditions and adjust sales strategies accordingly.
Build and maintain relationships with convenience store owners, operators, and managers.
Serve as the primary point of contact for customer inquiries, concerns, and issues, resolving them promptly and professionally; remain on-call to stores during business hours, nights, and weekends.
Conduct regular site visits to check product placement, inventory management, and store conditions.
Oversee product placement, inventory levels, and merchandising standards throughout the territory.
Work with store managers to maintain product availability, minimize stockouts, and manage deliveries.
Conduct product training for customers to improve product knowledge and drive sales.
Collaborate with sales, marketing, and operations teams on sales initiatives and promotional campaigns.
Provide sales forecasts, activity reports, and customer feedback to area management.
Assist in developing territory-specific marketing strategies and promotional efforts to improve brand visibility.
Track and analyze KPIs, including sales growth, customer satisfaction, and inventory turnover.
Develop action plans for underperforming accounts, coach store staff, and recommend solutions.
Keep current with industry trends, customer preferences, and new product offerings.
Travel frequently within the assigned territory and respond to emergency situations.