Retail team member II - FT - Sangaree

Goodwill Industries of Upstate/Midlands South Carolina•Summerville, SC

5d•Onsite

About The Position

As the face of Palmetto Goodwill’s retail locations, Retail Team Member II employees provide Amazing Customer Experiences while receiving and processing donations or maintaining efficient merchandising and sale of donated goods. The role supports Palmetto Goodwill’s I-CARE values and its culture of diversity, inclusivity, and belonging. Team members participate in training and development and may perform cashier, softline production, donor services, or hardline production duties.

Requirements

Understand English and comprehend verbal and written instructions.
Read and comprehend Retail Production and Training manuals and follow process instructions effectively and efficiently.
Multi-task, adapt to frequent changes or unexpected events, and adjust as work requirements change.
Work efficiently with minimal supervision after receiving instructions.
Work effectively in a dynamic, fast-moving environment and in a team-based setting.
Interact professionally with customers and a diverse employee base.
Work a flexible schedule, including weekends, and have reliable transportation to and from work.
Have basic computer skills, including use of retail-related systems and basic programs such as Microsoft Word.
Demonstrate excellent customer service skills.
Demonstrate multicultural sensitivity and awareness of diversity in people and cultures.
Complete some level of primary or secondary education, regardless of diploma or degree.

Nice To Haves

Previous experience working in a retail environment.

Responsibilities

Deliver Amazing Customer Experiences to internal and external customers.
Act as an ambassador of Palmetto Goodwill and its I-CARE values: Integrity, Collaboration, Attitude, Respect, and Excellence.
Participate enthusiastically in training and development and support a culture of diversity, inclusivity, and belonging.
Receive donations from donors using the GRATIS process: Greet, Receipt, Assist, Thank, Invite back, Sort.
Sort, price, and stock hardline donations for sale according to established expectations.
Sort, tag, and stock softline donations for sale according to established expectations.
Use the point-of-sale system accurately to complete merchandise sales and request customer change round-ups for mission impact.
Accurately record donations, merchandise production, and specified tasks.
Meet production goals for the role at the retail location.
Maintain a clean work environment and store safety standards; report safety exceptions to store management.
Demonstrate proficiency in cashier, softline production, or donor services/hardline production roles through evaluation.
Report known or suspected security or theft problems to store management, the appropriate District Manager, or Asset Protection.
Comply with agency policies, procedures, and safety standards, including applicable CARF, Department of Labor, and other regulatory standards.
Perform other job-related duties as assigned by store management.