Retail Team Lead

Goodwill Industries of Central Texas • Austin, TX

14d

About The Position

The Retail Team Lead assists management with operating the Goodwill retail store, including customer service, recordkeeping, cash management, facility operations, communications, merchandising, production, and inventory control. When not assisting with store operations, the lead works with a primary team—the retail sales floor team or the back-room production team—as assigned by the Retail General Manager.

The role supports store management, ensures compliance with company policies, resolves customer complaints, and coaches and trains associates on the assigned team. It has coaching and training responsibilities for AI Merchandise Pricers, Merchandise Processors, and Sales Associates, but no direct reports. Keyholder duties include opening or closing and securing the store as scheduled. Employment is contingent on successfully completing a pre-employment background check.

Requirements

• At least 1 year of supervisory, team-leading, or equivalent experience.
• Ability to work a flexible schedule in support of store opening, production, and closing operations.
• Ability to communicate effectively in English with customers and GCT associates.
• Ability to sit or stand for eight hours.
• Ability to bend and twist.
• Ability to lift and carry 30 pounds, with or without reasonable accommodation.
• Big Joe certification to load and unload trailers.
• Regular, predictable attendance as business demands dictate.
• Successful completion of a pre-employment background check; this may include verification of employment history, education, criminal background, and other position-relevant information.

Responsibilities

• Assist the store management team with overall retail store operations when scheduled or assigned.
• Ensure compliance with GCT policies, including reporting theft, misuse of company property, or other illegal activities.
• Resolve customer complaints fairly and impartially, referring unsettled disputes to the store manager.
• Coach and train associates on the assigned sales floor or production team as a subject matter expert.
• Coach and train AI Merchandise Pricers, Merchandise Processors, and Sales Associates on the assigned team.
• Open or close and secure the store as scheduled.
• Load and unload trailers, with Big Joe certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed