Retail Part Time Team Lead

Office Depot • Kailua Kona, HI

26d

About The Position

The Retail Team Lead is a part-time role that provides customers with solutions across products, technology, services, furniture, and print. The role builds customer relationships and supports a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead uses sales principles and provided training to understand customer needs, promote offerings, and support customer satisfaction. The role also contributes to visual merchandising, freight and logistics, and store sales and service.

The Retail Team Lead serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include scheduled opening and closing shifts and supporting building and associate safety and security when the management team is absent. The position may require consent to periodic comprehensive third-party background checks.

The role requires a high school diploma or equivalent as preferred, 1–3 years of related experience (sales or customer service preferred), basic computer skills, and the ability to use job-related technology and POS systems. Attention to detail and, ideally, Print Services experience are also noted. The company describes a commitment to a safe and healthy work environment and offers competitive salaries, a benefits package including a 401(k), opportunities for growth, and possible participation in an incentive program.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Excellent verbal and written communication and strong interpersonal skills.
• Advanced selling skills and strong customer focus.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continually build product and selling knowledge.
• Must be able to perform External Key Carrier responsibilities, including opening and closing duties, and be scheduled for those shifts.
• May be required to consent to periodic comprehensive background checks conducted by a third party.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support sales and efficient operations in Print Services; operate and assist associates with equipment to ensure orders are completed accurately and on time.
• Use communication tools to request support in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to maintain loss-prevention compliance and support company loss-prevention efforts.
• Follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer-satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives that encourage customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Help maintain store visual and merchandising standards and support freight and logistics activities.
• Perform External Key Carrier and possible Leader on Duty functions, supporting building and associate safety and security when management is absent.
• Perform opening or closing duties, communicate key performance indicators, guide associates in improving results, and activate or deactivate the store alarm system.
• May assist with reviewing cash-handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash-office audits.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries and a benefits package.
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED