Retail Part Time Team Lead

Office Depot • Saint Louis, MO

15d

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides total solutions to customers across products, technology, services, furniture, and print offerings. The role builds customer relationships and serves as a trusted advisor by using provided training to support sales offerings. The Team Lead helps create a customer-centric environment, engages with the local community, and contributes to a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Retail Team Lead uses the company’s sales principles to proactively engage customers, drive sales, assess customer needs, and support satisfaction. The role contributes to store sales culture, visual and merchandising standards, freight and logistics activities, and client satisfaction. It also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier responsibilities include opening and closing the location and being scheduled for those shifts. The position may require consent to periodic comprehensive background checks conducted by a third party.

The role supports Print Services operations and sales, operates and assists associates with equipment, and helps ensure customer orders are completed correctly and on time. It also processes merchandise, supports operational efficiency and loss prevention, coaches associates to improve the customer experience, and helps maintain building and associate safety when management is absent.

The ODP Group describes itself as a provider of products, services, and technology solutions through an integrated B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online presence, and Office Depot and OfficeMax retail stores. The company states that it is committed to a safe and healthy work environment and expects coworkers to support its operational safety culture by working safely and addressing potential hazards or concerns. The posting notes that duties may be assigned beyond those listed. The company provides equal employment opportunities and says the posting will remain open for at least three days, expiring once the position is filled.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail; Print Services experience is ideal.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, results-driven, and able to exercise sound decision-making and patience.
• Desire to continuously build product and selling knowledge.
• Ability to perform opening and closing responsibilities and work the corresponding scheduled shifts.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• High school diploma or equivalent.
• Sales and/or customer service experience.
• Experience in Print Services.

Responsibilities

• Support Print Services operations and store sales; operate and assist associates with equipment to maintain efficient production and complete client orders correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Partner with associates to maintain loss prevention compliance and support company policies, procedures, practices, and loss prevention efforts.
• Contribute to sales and profitability by supporting conversion, average order value, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to encourage client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools to deliver total solutions.
• Serve as an External Key Carrier and, when needed, Leader on Duty; help ensure building and associate safety and security when management is absent.
• Perform opening and closing responsibilities, including communicating key performance indicators, guiding associates to improve results, activating or deactivating the store alarm, and following store opening or closing processes.
• May assist with review of cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash-office audits.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries and a benefits package.
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED