Retail Part Time Team Lead

Office Depot • Pasadena, TX

24d • $10 - $15

About The Position

At Office Depot, the part-time Retail Team Lead provides total solutions to customers across Products, Technology, Services, Furniture, and Print. The role builds customer relationships and serves as a trusted advisor by using provided training to support sales offerings. The Team Lead supports a customer-centric environment and local community engagement while contributing to a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The role uses Office Depot sales principles to proactively engage customers, promote the store’s offerings, assess customer needs, and support satisfaction in every interaction.

The Retail Team Lead helps foster a vibrant sales culture and maintain visual and merchandising standards, while supporting freight and logistics activities and prioritizing client satisfaction. This part-time role also serves as a Key Carrier and may perform Leader on Duty functions. It includes External Key Carrier duties, such as opening and closing the store, and the employee may be scheduled for those shifts. Essential functions may require consent to periodic comprehensive third-party background checks.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trustworthiness.
• Action-oriented, results-driven approach, sound decision-making, patience, and desire to continually build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing the store, and to be scheduled for those shifts.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support the Print function and store sales; operate and assist associates with Print Services equipment to ensure efficient production and accurate, timely completion of client orders.
• Use communication tools to request Print Services assistance and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Partner with associates to support regular loss prevention compliance and follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, average order value, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives that promote customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools to deliver total solutions.
• Ensure building and associate safety and security when management is absent.
• Perform store opening or closing duties, including building awareness of key performance indicators, guiding associates to improve results, operating the store alarm system, and following opening or closing processes.
• May assist with reviewing cash handling, cashier, merchandise error, register void, tax exemption, and related cash office audit records.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED