Retail Part Time Team Lead

Office Depot•Grand Junction, AZ

26d

About The Position

The Retail Team Lead is a part-time role that provides customers with total solutions across products, technology, services, furniture, and print. The role builds and maintains customer relationships, uses provided training and sales tools to support sales offerings, and contributes to a customer-centric environment, local community engagement, and a positive culture aligned with Office Depot’s 5C values. The Team Lead demonstrates knowledge and enthusiasm for the company’s offerings and uses sales principles to assess customer needs and support customer satisfaction. The role helps foster a vibrant sales culture, maintain visual and merchandising standards, and support freight, logistics, and print services. It also functions as a part-time Key Carrier and may perform Leader on Duty duties. External Key Carrier responsibilities include scheduled opening and closing shifts and helping ensure the safety and security of the store and associates when management is absent. Essential functions may require consent to periodic comprehensive third-party background checks. The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and omnichannel operations, including supply chain and distribution operations, sales professionals, online channels, and Office Depot and OfficeMax retail stores. The company states that it is committed to a safe and healthy work environment and expects coworkers to support operational safety by working safely and addressing potential hazards.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience; sales and/or customer service experience preferred.
Basic computer skills and ability to use job-related technology and POS systems.
Attention to detail.
Advanced selling skills and strong customer focus.
Excellent verbal and written communication skills and strong interpersonal skills.
Positive, engaging, and adaptable in a changing environment.
Integrity, accountability, and trustworthiness.
Action-oriented approach, drive for results, sound decision-making, and patience.
Desire to continually build product and selling knowledge.
Ability to perform scheduled opening and closing shifts as an External Key Carrier.
Ability to consent to periodic comprehensive third-party background checks, as may be required for essential functions.

Nice To Haves

Experience in Print Services.
High school diploma or equivalent.
Sales and/or customer service experience.

Responsibilities

Support sales and efficient operations in the Print Services area, operating and assisting associates with equipment so client orders are completed correctly and on time.
Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
Work with associates to maintain loss prevention compliance and support company loss prevention efforts.
Follow company policies, procedures, and practices.
Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
Support community outreach initiatives to drive customer retention.
Develop personal selling skills and product knowledge using the sales and service tools provided.
As an External Key Carrier or Leader on Duty, help ensure building and associate safety and security when management is absent.
Perform opening and closing responsibilities, including communicating key performance indicators, guiding performance improvement, operating the store alarm system, and following opening and closing processes.
May assist with review of cash handling, cashier, merchandise error, register void, tax exemption, and related cash office audit records.
Perform other duties as assigned.