Retail Team Lead

Goodwill Industries of the Southern Rivers • Newnan, GA

19d • Onsite

About The Position

The Retail Team Lead assists store managers with general oversight of store operations and workflows, supports team development, assists with tactical training for associate-level staff, manages the loss prevention program, upholds safety standards, and maintains GoodwillSR values. The role helps ensure a positive customer experience and effective store operations. The employee will be cross-trained and expected to learn and work in all areas of the retail operation.

This full-time position averages 32–40 hours per week, with hours fluctuating based on business needs such as seasonal changes and donation volumes. Operating days vary by store location, and the Retail Team Lead must be available to work any shift Monday through Sunday.

Requirements

• High school diploma or General Education Degree (GED).
• Two years of supervisory experience leading a team.
• Basic math skills.
• Basic computer skills.
• Prior experience working in a retail or customer service-related environment.
• Cash handling experience.
• Availability to work any shift Monday through Sunday.

Nice To Haves

• Warehouse experience.

Responsibilities

• Ensure proper maintenance, reporting, and management of store financial assets, including cash register tills, cash deposits, and the change fund.
• Supervise team members to ensure they provide customers with the best service experience.
• Delegate tasks and duties to store team members.
• Create an environment that enables team members to achieve expectations, goals, and performance measures.
• Meet or exceed daily retail store goals.
• Develop relationships with donors and customers.
• Assist customers with purchases and pricing.
• Ensure the sales floor layout is customer-friendly.
• Check pricing to ensure policies and proper formats are followed.
• Understand item pricing and the color of the week.
• Assist with hiring and onboarding new team members.
• Understand and practice all safety requirements.
• Assist store managers with oversight of store operations and workflows, team development, and tactical training for associate-level staff.
• Manage the loss prevention program and uphold safety standards and GoodwillSR values.
• Learn and work in all areas of the retail operation.
• Perform other duties as assigned by the Store Manager.

Benefits

• Paid at an hourly rate.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Generous paid time off (PTO) plan.
• 401(k) with a company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED