Retail Team Lead

Goodwill Industries of Central Texas•Round Rock, TX

13d•Onsite

About The Position

The Retail Team Lead assists management with the operation of a Goodwill retail store, including customer service, recordkeeping, cash management, facility operation, communications, merchandising, production, and inventory control. When not supporting management with store operations, the Team Lead works with a primary team—the retail sales floor team or the back-room production team—as assigned by the Retail General Manager. The position coaches and trains associates on the assigned team as a subject matter expert. It is responsible for coaching and training AI Merchandise Pricer, Merchandise Processor, and Sales Associate positions, but has no direct reports. The role includes scheduled keyholder duties for opening, closing, and securing the store. Employment is contingent on successfully completing a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information.

Requirements

At least 1 year of supervisory, team-leading, or equivalent experience.
Ability to work a flexible schedule in support of store opening, production, and closing operations.
Ability to communicate effectively in English with customers and GCT associates.
Must be Big Joe certified to load and unload trailers.
Ability to sit or stand for eight hours.
Ability to bend and twist.
Ability to lift and carry 30 pounds, with or without reasonable accommodation.
Ability to regularly stand, sit, talk, hear, use hands and fingers to operate a computer and telephone, use a keyboard, reach, stoop, and kneel.
Close vision abilities required for computer work.
Regular, predictable attendance as business demands dictate.
Successful completion of a pre-employment background check.

Responsibilities

Assist the store management team with overall retail store operations when scheduled or assigned.
Ensure compliance with GCT policies, including reporting theft, misuse of company property, or other illegal activities.
Resolve customer complaints fairly and impartially, referring unsettled disputes to the store manager.
Coach and train associates on the assigned sales floor or production team as a subject matter expert.
Coach and train AI Merchandise Pricer, Merchandise Processor, and Sales Associate positions on the assigned team.
Perform keyholder responsibilities, including opening, closing, and securing the store as scheduled.
Work a flexible schedule in support of store opening, production, and closing operations.