Retail Team Lead

Goodwill Industries of Central Texas • Leander, TX

6d

About The Position

The Retail Team Lead assists management with the operation of a Goodwill retail store, including customer service, recordkeeping, cash management, facility operation, communications, merchandising, production, and inventory control. When not assisting management with store operations, the Team Lead works with a primary team—the retail sales floor team or the back-room production team—as assigned by the Retail General Manager.

The position coaches and trains associates on the assigned team as a subject matter expert. It has no direct reports. The role requires keyholder duties for opening or closing and securing the store as scheduled, along with a flexible schedule supporting store opening, production, and closing operations. Employment is contingent on successful completion of a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information.

Requirements

• At least 1 year of supervisory, team-leading, or equivalent experience.
• Ability to work a flexible schedule in support of store opening, production, and closing operations.
• Ability to communicate effectively in English with customers and GCT associates.
• Ability to sit or stand for eight hours.
• Ability to bend and twist.
• Ability to lift and carry 30 pounds, with or without reasonable accommodation.
• Must be Big Joe certified to load and unload trailers.
• Regular, predictable attendance as business demands dictate.
• Ability to stand, sit, talk, hear, use hands and fingers to operate a computer and telephone, use a keyboard, reach, stoop, and kneel.
• Close vision ability required for computer work.

Responsibilities

• Assist the store management team with overall retail store operations when scheduled or assigned.
• Follow GCT policies, including reporting theft, misuse of company property, and other illegal activities.
• Resolve customer complaints fairly and impartially, referring unsettled disputes to the store manager.
• Coach and train associates on the assigned sales floor or production team as a subject matter expert.
• Coach and train AI Merchandise Pricer, Merchandise Processor, and Sales Associate positions on the assigned team.
• Perform keyholder duties to open or close and secure the store as scheduled.
• Support store opening, production, and closing operations through a flexible schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed