Retail Part Time Team Lead

Office Depot • Wichita, KS

22d

About The Position

The Retail Team Lead is a part-time role that provides customers with total solutions across products, technology, services, furniture, and print. The role builds customer relationships and supports sales by engaging customers, assessing their needs, and using provided training and sales tools. The Team Lead helps maintain a customer-centric environment, supports community engagement, contributes to a positive culture aligned with Office Depot’s 5C values, and helps uphold store visual and merchandising standards as well as freight and logistics operations.

The position also serves as a part-time Key Carrier and may perform Leader on Duty functions. It includes External Key Carrier responsibilities, such as scheduled opening and closing shifts, supporting building and associate safety and security when management is absent, and carrying out related store procedures. The essential functions may require consent to periodic comprehensive background checks conducted by a third party.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online presence, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trustworthiness.
• Action-oriented approach, drive for results, sound decision-making, patience, and desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing responsibilities, and to be scheduled for those shifts.
• Ability to consent to periodic comprehensive third-party background checks may be required for essential functions.

Nice To Haves

• Experience in Print Services is preferred.

Responsibilities

• Support efficient Print Services operations and drive overall store sales.
• Operate and assist associates with equipment in the Print Services area to ensure client orders are completed correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Partner with associates to maintain loss prevention compliance and support company loss prevention efforts.
• Follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to encourage client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Help ensure the safety and security of the building and associates when the management team is absent.
• Perform opening or closing responsibilities, including communicating key performance indicators, guiding associates toward improved results, and activating or deactivating the store alarm system.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned or deemed necessary.
• Work safely and address potential hazards or concerns.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED