Retail Part Time Team Lead

Office Depot • Littleton, CO

21d • $20 - $23

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides total solutions to customers across products, technology, services, furniture, and print. The role builds and maintains customer relationships, uses provided training and sales principles to understand customer needs, support sales, and ensure customer satisfaction. The Team Lead contributes to a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The position supports a vibrant sales culture and strong store standards, including visual merchandising, freight, logistics, and client satisfaction. The Team Lead also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include opening and closing the store and working the corresponding shifts. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

The role supports print operations and sales, efficient merchandise processing, operational improvement, loss prevention, client engagement, and store safety and security. The Team Lead may coach and train associates, help monitor performance indicators, and assist with opening and closing procedures and related cash and merchandise audits.

The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and an omnichannel presence, including supply chain and distribution operations, sales professionals, online operations, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns. Other duties may be assigned.

The company offers competitive salaries, a benefits package that includes a 401(k), opportunities to move and grow within the organization, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Ability to perform External Key Carrier responsibilities, including opening and closing the store and working the corresponding shifts.
• Advanced selling skills and a strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, with drive for results, sound decision-making, patience, and willingness to continually build product and selling knowledge.
• Ability to work safely and address potential workplace hazards or concerns.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support the Print function and overall store sales.
• Operate and assist associates with equipment in the Print Services area to maintain efficient production and complete customer orders correctly and on time.
• Use communication tools to request support in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify opportunities for process improvement and implement plans to reduce waste and inefficiencies.
• Work with associates to support regular loss-prevention compliance and company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer-satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives that promote customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Ensure building and associate safety and security when management is absent.
• Perform store opening or closing responsibilities, including raising awareness of key performance indicators, guiding improvement, activating or deactivating the store alarm, and following opening or closing processes.
• May assist with reviewing cash-handling, cashier, and merchandise-error logs, register voids, tax exemptions, and related cash-office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries.
• Opportunities to move and grow within the organization.
• Possible participation in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED