Retail Team Lead
About The Position
The Retail Team Lead assists management in operating a Goodwill retail store. Responsibilities span customer service, recordkeeping, cash management, facility operations, communications, merchandising, production, and inventory control. When not assisting with store operations, the Lead works with a primary team—the retail sales floor team or the back-room production team—as assigned by the Retail General Manager. The role coaches and trains associates on the assigned team as a subject matter expert. It has no direct reports, but is responsible for coaching and training AI Merchandise Pricers, Merchandise Processors, and Sales Associates on the assigned team. The position also has keyholder duties for opening and closing the store as scheduled. Employment is contingent upon successful completion of a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information.
Requirements
- At least 1 year of supervisory, team-leading, or equivalent experience.
- Ability to work a flexible schedule supporting store opening, production, and closing operations.
- Ability to communicate effectively in English with customers and GCT associates.
- Ability to sit or stand for eight hours.
- Ability to bend and twist.
- Ability to lift and carry 30 pounds, with or without reasonable accommodation.
- Big Joe certification to load and unload trailers.
- Regular, predictable attendance as business demands dictate.
- Successful completion of a pre-employment background check is required.
Responsibilities
- Assist the store management team with overall retail store operations when scheduled or assigned.
- Ensure compliance with GCT policies, including reporting theft, misuse of company property, and other illegal activities.
- Resolve customer complaints fairly and impartially; refer unsettled disputes to the store manager.
- Coach and train associates on the assigned sales floor or production team as a subject matter expert.
- Coach and train AI Merchandise Pricers, Merchandise Processors, and Sales Associates on the assigned team.
- Perform scheduled keyholder duties to open and close and secure the store.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
