Retail Part Time Team Lead

Office Depot • Plano, TX

22d

About The Position

The Retail Team Lead is a part-time role that provides customers with solutions across products, technology, services, furniture, and print. The role builds and maintains customer relationships, uses training and sales tools to support offerings, and helps create a customer-centric environment and positive store culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead helps drive sales by engaging customers, assessing their needs, and providing knowledgeable service. The role also supports store visual and merchandising standards, freight and logistics activities, and client satisfaction.

The Retail Team Lead serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier responsibilities include scheduled opening and closing shifts, building and associate safety and security when management is absent, and related store-opening and closing procedures. Essential functions may require consent to periodic comprehensive third-party background checks.

The position supports print services, store operations, sales, customer engagement, community outreach, and loss prevention. The company describes its work environment as committed to operational safety, with coworkers expected to work safely and address potential hazards or concerns. The posting describes competitive salaries, a benefits package including a 401(k), opportunities to move and grow within the organization, and possible eligibility for an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.
• Must be able to perform External Key Carrier responsibilities, including opening and closing responsibilities, and be scheduled for those shifts.
• Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

Nice To Haves

• Experience in Print Services is ideal.
• High school diploma or equivalent preferred.
• Sales and/or customer service experience preferred.

Responsibilities

• Support efficient operation of the Print Services function and contribute to overall store sales.
• Operate and assist associates with equipment in the Print Services area to maintain efficient production and complete client orders correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently according to established procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive client and customer retention.
• Develop personal selling skills and product knowledge using available sales and service tools to deliver total solutions.
• Ensure building and associate safety and security when management is absent.
• Perform store opening or closing responsibilities, including communicating key performance indicators, guiding performance improvement, activating or deactivating the store alarm, and completing opening or closing processes.
• May assist with review of cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, paid subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED