Retail Team Lead
About The Position
The Retail Team Lead assists management with the operation of a Goodwill retail store, including customer service, recordkeeping, cash management, facility operation, communications, merchandising, production, and inventory control. When not assisting with store operations, the Team Lead works with a primary team—the retail sales floor team or the back-room production team—as assigned by the Retail General Manager. The position coaches and trains associates on the assigned team as a subject matter expert and helps the store management team with overall store operations when scheduled or assigned. It is responsible for coaching and training AI Merchandise Pricers, Merchandise Processors, and Sales Associates on the assigned team, but has no direct reports. Employment is contingent on successfully completing a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information.
Requirements
- At least 1 year of supervisory, team-leading, or equivalent experience.
- Ability to work a flexible schedule in support of store opening, production, and closing operations.
- Ability to communicate effectively in English with customers and GCT associates.
- Ability to perform scheduled keyholder duties to open, close, and secure the store.
- Ability to sit or stand for eight hours.
- Ability to bend and twist.
- Ability to lift and carry 30 pounds, with or without reasonable accommodation.
- Big Joe certification to load and unload trailers.
- Regular, predictable attendance as business demands dictate.
- Must successfully complete a pre-employment background check.
Responsibilities
- Assist the store management team with overall retail store operations when scheduled or assigned.
- Ensure compliance with GCT policies, including reporting theft, misuse of company property, or other illegal activities.
- Resolve customer complaints fairly and impartially, referring unsettled disputes to the store manager.
- Coach and train associates on the assigned sales floor or production team as a subject matter expert.
- Coach and train AI Merchandise Pricers, Merchandise Processors, and Sales Associates on the assigned team.
- Perform keyholder duties to open or close and secure the store as scheduled.
- Support store opening, production, and closing operations through a flexible schedule.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
