Retail Part Time Team Lead

Office Depot • Roseville, CA

16d

About The Position

The Retail Team Lead is a part-time role that provides customers with total solutions across products, technology, services, furniture, and print offerings. The role builds and maintains customer relationships, uses company training and sales principles to assess customer needs, and supports customer satisfaction, sales, and a positive store culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Team Lead supports the store’s sales culture and visual and merchandising standards, as well as freight and logistics activities. The role is also a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier responsibilities include scheduled opening and closing shifts and supporting the safety and security of the store and associates in the absence of management. The role may require consent to periodic comprehensive background checks conducted by a third party.

The ODP Group is a provider of products, services, and technology solutions through an integrated B2B distribution platform and omnichannel presence, including supply chain and distribution operations, dedicated sales professionals, online services, and Office Depot and OfficeMax retail stores. The company states that it is committed to maintaining a safe and healthy work environment and expects coworkers to support its operational safety culture by working safely and addressing potential hazards or concerns.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail.
• Ability to perform External Key Carrier responsibilities, including scheduled opening and closing shifts.
• Ability to consent to periodic comprehensive background checks conducted by a third party may be required.

Nice To Haves

• Experience in Print Services.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable approach in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented approach, drive for results, sound decision-making, patience, and desire to continually build product and selling knowledge.

Responsibilities

• Support efficient operation of the Print Services function while driving overall store sales.
• Operate Print Services equipment and assist associates with equipment operation to support efficient production and accurate, on-time completion of client orders.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to support regular loss-prevention compliance and the company’s loss-prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer-satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to encourage client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Ensure building and associate safety and security when management is absent.
• Perform store opening or closing responsibilities, including communicating key performance indicators, guiding associates on improving results, and activating or deactivating the store alarm system.
• May assist with reviewing cash-handling, cashier, merchandise-error, register-void, tax-exemption, and related cash-office audit records.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED