Retail Part Time Team Lead

Office Depot • Parker, CO

27d

About The Position

The Retail Team Lead is a part-time role providing customers with solutions across products, technology, services, furniture, and print. The role builds customer relationships and supports a customer-centric environment, local community engagement, and a positive culture aligned with Office Depot’s 5C values. The Team Lead uses the company’s sales principles to engage customers, assess their needs, support sales, and help ensure customer satisfaction. The role also contributes to store visual and merchandising standards, freight and logistics activities, and a vibrant sales culture.

The Retail Team Lead serves as a part-time Key Carrier and may perform Leader on Duty functions. The position includes External Key Carrier responsibilities, such as opening and closing the store, and may require working those scheduled shifts. Duties may require consent to periodic comprehensive background checks conducted by a third party.

The role supports print services, store operations, customer engagement, and building security. The company describes its business as providing products, services, and technology solutions through B2B distribution and retail channels. Coworkers are expected to support a safe work environment by working safely and addressing potential hazards or concerns. The job description notes that responsibilities may change and that other duties may be assigned.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail; experience in Print Services is desirable.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, results-driven, capable of sound decision-making, patient, and motivated to continually build product and selling knowledge.
• Able to perform External Key Carrier responsibilities, including opening and closing duties and working scheduled opening or closing shifts.
• Consent to periodic comprehensive third-party background checks may be required.

Nice To Haves

• High school diploma or equivalent.
• Sales and/or customer service experience.
• Experience in Print Services.

Responsibilities

• Support efficient operation of the Print Services function and help drive overall store sales.
• Operate and assist associates with Print Services equipment to maintain efficient production and complete client orders correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to support regular loss prevention compliance and company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, average order value, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to encourage client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Help ensure the safety and security of the building and associates when the management team is absent.
• Perform opening or closing responsibilities, including communicating key performance indicators, guiding improvements, activating or deactivating the store alarm system, and following opening and closing processes.
• May assist with reviewing cash handling, cashier, merchandise error, register void, tax exemption, and related cash office audit records.
• Perform other duties as assigned.

Benefits

• Competitive salaries.
• Benefits package that includes a 401(k).
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED