Retail Team Lead

Goodwill Industries of Houston•Houston, TX

13d•Onsite

About The Position

The Retail Team Lead (RTL) supports the day-to-day operations and management of the store and donation area under the leadership of the Store Manager and District Director. The role helps ensure efficient, cost-effective operations through customer service, donated-goods processing, quality control, and maintaining a productive workforce. The RTL may assume management responsibilities when the Manager or Assistant Manager is absent, including opening and closing the store and overseeing daily operations. The position includes supervising and developing team members, monitoring sales and donation processes, maintaining accurate register and safe accountabilities, operating store systems, and completing required financial and statistical counts. The RTL is expected to follow company policies, safety requirements, and applicable laws; maintain a professional, clean, and safe work environment; and meet business needs through a flexible schedule. The work takes place indoors, with exposure to outside temperatures and usually moderate noise.

Requirements

High school diploma or equivalent preferred.
One to two years of retail sales experience preferred.
At least one year of management or supervisory experience preferred.
Basic computer skills.
Good time-management and organizational skills.
Ability to communicate and interact well with a variety of personality types.
Ability to work a flexible schedule to meet business needs, including holiday, evening, overnight, and weekend shifts.
Reliable transportation.
Ability to continuously stand and walk for the duration of the shift; frequently push and pull; occasionally bend, stoop, crawl, kneel, reach above the shoulders, and climb a ladder; and lift up to 40 pounds.
Ability to perform the essential functions of the position with or without accommodation.

Nice To Haves

High school diploma or equivalent.
One to two years of retail sales experience.
At least one year of management or supervisory experience.

Responsibilities

Assume management responsibilities in the absence of the Manager or Assistant Manager, including opening and closing and overseeing day-to-day store operations.
Communicate company goals daily, weekly, and monthly, and manage and influence the team.
Complete sales transactions accurately and efficiently and maintain proper cash accountabilities at POS registers and the safe.
Supervise and assist with the training and development of team members.
Ensure incoming donations are handled and processed according to company policies and procedures.
Help ensure apparel and hard goods are rotated on time according to company policies and procedures.
Operate store systems accurately and ensure financial and statistical counts are completed, including donor counts and production standards.
Perform other duties assigned by management.
Demonstrate professionalism in communication, attitude, and teamwork with customers and team members.
Multi-task, make timely decisions, adapt to change, and work in a team-oriented, fast-paced environment.
Follow company policies and procedures, loss prevention and safety regulations, guiding principles, and local, state, and federal laws and regulations.
Maintain punctuality, dependable attendance, and an appropriate appearance.
Work safely, maintain good housekeeping, keep aisles and pathways to fire exits clear, and keep work areas neat and clean.
Meet the listed key performance indicators, including sales and donor goals, retention, customer service, safety metrics, reporting, and training completion.