Retail Team Lead

Goodwill Industries of Houston•Gessner Clearance Store, TX, TX

21h•Onsite

About The Position

Goodwill Houston’s Retail Team Lead (RTL) assists with the day-to-day operations and management of the store and donation area under the leadership of the Store Manager and District Director. The role supports efficient, cost-effective operations through customer service, donated-goods processing, quality control, and maintaining a productive workforce. The Retail Team Lead may assume management responsibilities when the Manager or Assistant Manager is absent, including opening and closing and handling daily store operations. The position is paid $16.00 per hour and is classified as non-exempt. The role requires professionalism, teamwork, adaptability, and adherence to Goodwill Houston policies, safety requirements, and applicable laws. Work takes place indoors, with exposure to outside temperatures and usually moderate noise. The position involves standing and walking throughout the shift and other physical activities, including lifting up to 40 pounds. A flexible schedule may include holidays, evenings, overnight shifts, and weekends.

Requirements

High school diploma or equivalent preferred.
One to two years of retail sales experience preferred.
One or more years of management or supervisory experience preferred.
Basic computer skills.
Good time-management and organizational skills.
Ability to communicate and interact well with a variety of personality types.
Ability to work a flexible schedule to meet business needs, including holiday, evening, overnight, and weekend shifts.
Reliable transportation.
Ability to continuously stand and walk for the duration of a shift; frequently push and pull; occasionally bend, stoop, crawl, kneel, reach above shoulders, and climb a ladder; and lift up to 40 pounds.

Nice To Haves

High school diploma or equivalent.
One to two years of retail sales experience.
One or more years of management or supervisory experience.

Responsibilities

Assume management responsibilities in the absence of the Manager or Assistant Manager, including opening and closing and daily store operations.
Communicate company goals daily, weekly, and monthly, and manage and influence the team toward those goals.
Complete sales transactions accurately and efficiently and maintain proper cash accountability at point-of-sale registers and the safe.
Supervise and assist with training and development of Team Members.
Ensure incoming donations are properly handled and processed according to Goodwill Houston policies and procedures.
Help ensure timely rotation of apparel and hard goods according to Goodwill Houston policies and procedures.
Operate store systems accurately and ensure financial and statistical counts are completed, including donor counts and production standards.
Demonstrate professionalism in communication, attitude, and teamwork with customers and team members.
Multi-task, make timely decisions, adapt to change, and work effectively in a team-oriented, fast-paced environment.
Follow Goodwill Houston policies and procedures, loss prevention and safety regulations, guiding principles, and applicable local, state, and federal laws.
Work safely; maintain housekeeping standards; keep aisles and pathways to fire exits clear and work areas neat and clean.
Perform other duties assigned by management.
Meet key performance indicators involving sales, donor value and growth, payroll, profit, retention, customer service, change roundup, team member hours, administration and training, reporting, safety, and LMS training completion.