Retail Team Lead

Goodwill Industries of Houston•Humble, TX

4d•Onsite

About The Position

The Retail Team Lead (RTL) supports the day-to-day operations and management of the store and donation area under the leadership of the Store Manager and District Director. The role focuses on efficient, cost-effective operations through customer service, donated-goods processing, quality control, and maintaining a productive workforce. The Retail Team Lead may assume management responsibilities when the Manager or Assistant Manager is absent, including opening and closing and overseeing daily store operations. The position requires dependable attendance, professionalism, and the ability to work in a fast-paced, team-oriented environment. The work is performed indoors with exposure to outside temperatures and a normally moderate noise level. The job description notes that duties and work location may change at management’s discretion.

Requirements

High school diploma or equivalent preferred.
One to two years of retail sales experience preferred.
One or more years of management or supervisor experience preferred.
Basic computer skills.
Good time-management and organizational skills.
Ability to communicate and interact well with a variety of personality types.
Ability to multitask, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
Ability to work a flexible schedule to meet business needs, including holiday, evening, overnight, and weekend shifts.
Reliable transportation.
Ability to continuously stand and walk for the duration of the shift; frequently push and pull; occasionally bend, stoop, crawl, kneel, reach above the shoulders, and climb a ladder; and lift up to 40 pounds.

Nice To Haves

High school diploma or equivalent.
One to two years of retail sales experience.
One or more years of management or supervisor experience.

Responsibilities

Assume management responsibilities in the absence of the Manager or Assistant Manager, including opening and closing and daily store operations.
Communicate company goals daily, weekly, and monthly and influence the team to achieve them.
Complete sales transactions accurately and efficiently and maintain proper cash accountability at POS registers and the safe.
Supervise and assist with training and development of Team Members.
Ensure incoming donations are handled and processed according to GWH policies and procedures.
Help ensure apparel and hard goods are rotated on time according to GWH policies and procedures.
Operate store systems accurately and complete financial and statistical counts, including donor counts and production standards.
Perform other duties assigned by Management.
Demonstrate professionalism in communication, attitude, and teamwork with customers and team members.
Follow GWH policies and procedures, Loss Prevention and Safety Regulations, Guiding Principles, and applicable local, state, and federal laws and regulations.
Maintain punctuality, dependable attendance, appropriate appearance, safe work practices, good housekeeping, and clear aisles and pathways to fire exits.
Work a flexible schedule as needed, including holiday, evening, overnight, and weekend shifts.